Infrastructure Team Lead

Eden Scott; Glasgow; Sur place; GBP 65 000 - 75 000; Plein temps

Résumé du poste

Eden Scott’s client seeks an IT Infrastructure Team Leader on a 12-month fixed-term contract to guide a UK-wide team of Infrastructure Engineers, including personnel in Glasgow and London.

You will balance operational delivery, service improvement and team development while driving SLA/KPI performance and stakeholder satisfaction, shaping strategic resilience and capability across core infrastructure services.

Qualifications

• Proven experience leading technical teams within an enterprise environment.
• Strong people management and coaching capability.
• Experience managing operational support teams and service delivery functions.

Responsabilités

• Lead a team of Infrastructure Engineers and provide coaching, performance management and career development.
• Manage team workload and priorities, ensuring BAU activities, projects and backlogs are resourced and delivered.
• Drive service excellence by monitoring SLAs/KPIs and improving service quality.
• Oversee operational and change processes, ensuring compliance, reducing risk and maintaining service stability.
• Act as a key stakeholder contact and escalation point across business and IT teams.
• Promote Agile working and continuous improvement to enhance team performance and customer experience.

Connaissances

People leadership

Infrastructure management

Stakeholder engagement

Team coaching

Description du poste

Our global client, a recognised market leader with a complex international technology estate, is seeking an experienced IT Infrastructure Team Leader to join their Infrastructure function on a 12-month fixed-term contract.

This opportunity has arisen due to the successful secondment of the current post-holder into another role within the organisation, creating an excellent chance for an established people leader to step into a highly visible position and make an immediate impact.

You will play a critical role in leading a team of Infrastructure Engineers across the UK, ensuring exceptional service delivery, operational excellence, stakeholder satisfaction, and continuous improvement across core infrastructure services.

The Opportunity

The Infrastructure team is responsible for delivering and supporting a broad range of critical technology services including:

• Server & Compute
• Storage and Backup
• Network Services (LAN, WAN, Firewall and Connectivity)
• Unified Communications
• Collaboration Platforms and Exchange Services

Working alongside an Infrastructure Manager and another Team Leader, you will help lead a team of circa 14 engineers across Glasgow and London, ranging from Junior Engineers through to Senior Infrastructure Specialists. You will be responsible for ensuring workloads are effectively prioritised, service levels are achieved, operational processes are followed, and your team continues to develop and thrive.

This role is ideal for a people-focused technology leader who enjoys balancing operational delivery, stakeholder engagement, service improvement and team development.

Key focus of the role

• Lead and develop a team of Infrastructure Engineers, providing coaching, performance management and career development.
• Manage team workload and priorities, ensuring BAU activities, projects and Jira backlogs are effectively resourced and delivered.
• Drive service excellence by monitoring performance against SLAs/KPIs and continually improving service quality.
• Oversee operational and change processes, ensuring compliance, minimising risk and maintaining service stability.
• Act as a key stakeholder contact and escalation point, building strong relationships across the business and IT teams.
• Promote Agile working and continuous improvement, enhancing team performance, efficiency and customer experience.

Your background

We are looking for a strong people manager with a background in Infrastructure, Service Delivery, IT Support or Deskside Services, who can motivate teams and drive outstanding service outcomes.

You will ideally bring:

• Proven experience leading technical teams within an enterprise environment
• Strong people management and coaching capability
• Experience managing operational support teams and service delivery functions ">