IT Support Lead & Infrastructure Engineer

La Fosse; Greater London; On-site; GBP 75,000 - 95,000; Full time

Benefits offered by this job

Global technology environment

Exposure to modern cloud technologies

Job summary

La Fosse is seeking an IT Support Lead & Infrastructure Engineer in London to join its financial services tech team. The role blends hands-on IT support with infrastructure engineering and leadership, focusing on ITIL-based operations and senior escalation duties.

You will drive day-to-day support, manage Microsoft 365, Azure, Entra ID, Intune, and Azure Virtual Desktop, and contribute to infrastructure projects across a global environment.

Qualifications

• 7+ years' experience across IT Support / End User Services.
• Senior support, team lead or escalation role.
• Strong Microsoft 365 experience including Teams, Outlook, SharePoint, OneDrive and Intune.
• Solid Azure and Entra ID knowledge.
• Good understanding of Windows Server and networking.
• Experience supporting collaboration and conferencing technologies.
• Strong troubleshooting, stakeholder management and communication skills.

Responsibilities

• Lead day-to-day IT support operations.
• Provide senior-level escalation and complex troubleshooting.
• Support Microsoft 365, Azure, Entra ID, Intune and Azure Virtual Desktop.
• Manage Windows, networking, AV and meeting room technologies.
• Contribute to infrastructure improvements and technology projects.
• Manage third-party IT providers and monitor service performance.
• Drive service improvement, knowledge sharing and IT asset governance.
• Support security, compliance and data protection requirements.

Skills

ITIL Awareness

ITIL Certification

Microsoft 365

Azure

Entra ID

Intune

Windows Server

Networking

Troubleshooting

Stakeholder Management

Communication

Escalation Leadership

PowerShell

Terraform

Tools

PowerShell

Terraform

Job description

IT Support Lead & Infrastructure Engineer - London | Financial Services

A leading financial services organisation is looking for an experienced IT Support Lead & Infrastructure Engineer to join its London technology team.

This is a hands-on IT Support Lead & Infrastructure Engineer role combining senior technical support, infrastructure engineering and team leadership.

You'll lead day-to-day ITIL focused IT support, act as a senior escalation point and contribute to infrastructure and technology projects across a global environment.

What you'll be doing

• Lead and prioritise day-to-day IT support operations.
• Provide senior-level escalation and complex troubleshooting.
• Support Microsoft 365, Azure, Entra ID, Intune and Azure Virtual Desktop.
• Manage Windows, networking, AV and meeting room technologies.
• Contribute to infrastructure improvements and technology projects.
• Manage third-party IT providers and monitor service performance.
• Drive service improvement, knowledge sharing and IT asset governance.
• Support security, compliance and data protection requirements.

What we're looking for

• Solid ITIL Awareness - Ideally ITIL Certified
• 7+ years' experience across IT Support / End User Services.
• Previous experience in a senior support, team lead or escalation role.
• Strong Microsoft 365 experience, including Teams, Outlook, SharePoint, OneDrive and Intune.
• Solid Azure and Entra ID knowledge.
• Good understanding of Windows Server and networking.
• Experience supporting collaboration and conferencing technologies.
• Strong troubleshooting, stakeholder management and communication skills.

Desirable: Financial services experience, PowerShell, Terraform, ITIL Foundation or relevant Microsoft/security/networking certifications.

What's on offer?

• Global technology environment
• Exposure to modern cloud and infrastructure technologies