Helpdesk Support Technician (Previous Relevant Experince is Required)

JR United Kingdom; York; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading technology company is seeking a Service Desk Analyst to join their Customer IT Service Centre in Camberley. This full-time role involves a 4 days on / 4 days off shift pattern, providing excellent customer service and support for critical infrastructure. Ideal for those passionate about customer service, with training provided for technical skills.

Benefits

Competitive salary with overtime and shift allowances

26 days annual leave

Company pension scheme

Family-friendly policies and wellbeing support

Discounts via Telent Rewards

Qualifications

• Experience in customer service, retail, or helpdesk environments.
• Confidence in using Microsoft Office programs.

Responsibilities

• First point of contact for incidents, requests, and queries.
• Logging incidents and requests through the customer portal.
• Providing excellent customer service and timely updates.

Skills

Customer Service

Communication

Teamwork

Microsoft Office

Job description

Social network you want to login/join with:

Helpdesk Support Technician (Previous Relevant Experience is Required), York

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Client:

Telent

Location:

York

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Service Desk Analyst

Location: Camberley, GU15 3YL (Office based role)

Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)

Job type: Full time, Permanent

Ref: 1405

Competitive starting salary – Uncapped overtime options – 20% salary uplift for shift work - At the desk training - 26 days annual leave – Ongoing career development

Telent is looking for a Service Desk Analyst (Customer Service Helpdesk Agent) to join our Customer IT Service Centre from our modern office in Camberley. We have numerous managed service contracts and an increasing order book, providing great opportunities for growth and development. Training and career progression are available!

This role involves working a 4 days on / 4 days off shift pattern, with an 11-hour rotating shift schedule from 7am to 7pm, then 7pm to 7am, at our Camberley office (GU15 3YL).

Our Technology Teams at Telent are dedicated and innovative. Join us to contribute to the digital revolution, supporting critical infrastructure across the country. Your work will have a meaningful impact, connecting and protecting the nation's infrastructure 24/7.

Responsibilities include:

• Being the first point of contact for incidents, requests, and queries via various platforms
• Logging incidents and requests through our customer portal
• Providing excellent customer service and timely updates
• Ordering and coordinating IT spare parts and engineering resources
• Maintaining customer relations and incident ownership
• Proactively liaising with vendors and managing escalations
• Achieving KPIs set by the Service Centre Manager

Candidate profile:

We seek someone passionate about customer service, with experience in retail, customer support, or administration. Proficiency in Microsoft Office applications is required. Technical experience is not mandatory, as training will be provided. This role is ideal for those looking to start a long-term career in customer support.

Key requirements:

• Experience in customer service, retail, or helpdesk environments
• Confidence in using Microsoft Office programs
• Excellent communication and teamwork skills
• ITIL awareness is a plus but not essential

What we offer:

• Competitive salary with overtime and shift allowances
• 26 days annual leave
• Company pension scheme
• Family-friendly policies and wellbeing support
• Discounts via Telent Rewards

About Telent:

Telent is a leading technology company specializing in mission-critical communications and digital infrastructure support across the UK. Join us to make a tangible impact, working with a dedicated team of over 2,500 professionals committed to excellence.

Our values:

• Be Inclusive
• Take Responsibility
• Be Customer-focused