Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Ipswich; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join a leading company as an Infrastructure Support Engineer in Ipswich, where you will be part of a high-performing team managing critical infrastructure. This role involves supporting a 24/7 NOC, ensuring incidents are resolved efficiently. You'll communicate with customers and coordinate with various teams to maintain network integrity. Enjoy a diverse career with opportunities for growth and an inclusive culture that values diversity.

Benefits

34 days holiday (including public holidays)

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Experienced in supporting Enterprise and Service Provider Networks.
• Strong communication skills and ability to liaise across all levels of seniority.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Infrastructure Support Engineer (Previous Relevant Experience is Required), Ipswich

Join our Engineering Team at Telent and be empowered to innovate and develop solutions, working closely with technical experts committed to impactful work. Be part of a high-performing team managing complex and critical infrastructure, helping to keep the nation's critical infrastructure connected and protected 24/7.

Job Description:

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incidents are resolved according to procedures and contractual KPIs. The role involves working in a 24/7, 365-day shift rota.

Responsibilities:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate/despatch tickets to technical support, field engineering, and other service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with providers, control teams, and field resources.
• Communicate incident updates to customers.
• Coordinate with utility companies regarding power-related network issues.

Who You Are:

Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise across all levels of seniority.
• Proficiency in Microsoft Office packages.

What We Offer:

A diverse career across sectors, roles, technologies, and clients, with opportunities to develop new skills and make an impact. We foster an inclusive culture that values diversity and encourages authentic self-expression and growth.

Additional Benefits:

• 34 days holiday (including public holidays) with buy/sell options, or 26 days with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn More About Telent:

Watch our Telent Video!

We are dedicated to creating a diverse and inclusive environment where everyone feels they belong, can be themselves, and reach their full potential. Our teams reflect the diverse communities we serve.