Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Norwich; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company as an Infrastructure Support Engineer in Norwich, where you'll be part of a dedicated team managing critical tasks to ensure the nation's infrastructure remains connected. This role involves providing administrative support to the NOC engineering team, ensuring incident resolution, and coordinating with various teams to manage network incidents effectively. With opportunities for growth and a commitment to an inclusive culture, this position offers a rewarding career path.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets from customer reports.
• Allocate and dispatch tickets to support and engineering teams.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Job Title: Infrastructure Support Engineer (Previous Relevant Experience is Required), Norwich

Client:

Telent

Location:

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts dedicated to impactful work. Be part of a high-performing team managing complex and critical tasks that ensure the nation's infrastructure remains connected and protected 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution in line with procedures and contractual KPIs. This role operates on a 24/7, 365-day shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding according to KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Allocate and dispatch tickets to support and engineering teams, and other providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management involving providers, control teams, and field resources.
7. Communicate updates to customers regarding network incidents.
8. Coordinate with utility companies during power-related network issues.

Candidate Profile:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills for liaising at all levels.
• Proficiency with Microsoft Office packages.

What We Offer:

A diverse career across sectors, roles, and technologies with opportunities for growth, learning, and impact. We value an inclusive culture that respects differences and celebrates ideas, fostering an environment where everyone can thrive.

Additional Benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme.

Learn More:

Watch our Telent Video here.

We are committed to diversity and inclusion, creating a workplace where everyone feels valued, can be themselves, and reach their full potential. Our teams reflect the diverse communities we serve.