Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Cardiff; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading engineering team in Cardiff as an Infrastructure Support Engineer. You'll manage complex tasks in a 24/7 environment, ensuring incident resolution while collaborating with utility companies and technical experts. This role offers a diverse career with opportunities for skill development in a supportive culture.

Benefits

34 days holiday with buy/sell options

Company pension scheme

Family-friendly policies

Occupational health and wellbeing support

Discounts via Telent Reward scheme

Qualifications

• Experience supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Infrastructure Support Engineer (Previous Relevant Experience is Required), Cardiff

Client: Telent

Location: Cardiff, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts dedicated to impactful work. Be part of a high-performing team managing complex, critical tasks that keep the nation's infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working in a 24/7, 365-day shift rota.

Key Responsibilities:

1. Handle incoming calls and emails, responding in line with KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Assign tickets to technical support, field engineers, and service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management with providers, control teams, and field resources.
7. Communicate incident updates to customers.
8. Collaborate with utility companies during power-related network issues.

Candidate Profile:

Experience supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills across all levels of seniority.
• Proficiency with Microsoft Office.

What We Offer:

A diverse career across sectors, roles, and technologies, fostering skill development and impactful work. We promote an inclusive culture that values diversity, where everyone can thrive.

Additional Benefits:

• 34 days holiday (including public holidays) with buy/sell options or 26 days plus holidays.
• Company pension scheme.
• Family-friendly policies.
• Occupational health and wellbeing support.
• Discounts via Telent Reward scheme.

Learn More:

Watch the Telent Video here!

We are committed to diversity and inclusion, ensuring everyone feels valued and empowered to reach their potential. Our teams reflect the communities we serve.