Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as an Infrastructure Support Engineer, where you will innovate solutions and manage critical infrastructure. Work in a dynamic environment with a focus on incident resolution and customer communication. Enjoy diverse career opportunities and a supportive culture.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Infrastructure Support Engineer (Previous Relevant Experience Required), Bristol

Client: Telent

Location: Bristol, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts committed to impactful work. Be part of a high-performing team managing complex, critical infrastructure to ensure connectivity and protection 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution according to procedures and contractual KPIs. This role involves working on a 24/7, 365-day shift rota.

Responsibilities:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Assign tickets to technical support, field engineers, and other service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management, liaising with providers, control teams, and field resources.
• Communicate incident updates to customers.
• Coordinate with utility companies during power-related network issues.

Who you are:

Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise at all levels.
• Proficiency in Microsoft Office.

What we offer:

A diverse career across sectors, roles, and technologies, with opportunities for growth and skill development. We foster an inclusive culture that values diversity and encourages authenticity and success at work.

Additional benefits:

• 34 days holiday (including public holidays) with buy/sell options or 26 days with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Reward scheme.

Learn more about Telent:

Watch our Telent Video!

We are committed to diversity and inclusion, creating an environment where everyone can thrive and be themselves. Our teams reflect the diverse communities we serve.