Infrastructure Operational Delivery Manager

Southern Water; Worthing; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading water services company in the UK is seeking an Infrastructure Operational Delivery Manager to oversee infrastructure project delivery and ensure strategic alignment. In this role, you will lead teams, manage third-party partners, and embed automation to maximize efficiency. The ideal candidate will have a strong understanding of infrastructure delivery, excellent stakeholder engagement skills, and proven experience in project management. This is a unique opportunity to contribute to significant change in the water industry with a commitment to sustainability and service excellence.

Qualifications

• Strong understanding of infrastructure delivery and governance.
• Experience managing third-party partners and internal teams.
• Familiarity with infrastructure provisioning processes.

Responsibilities

• Lead and govern the delivery of infrastructure projects.
• Forecast resource demand and manage internal teams.
• Maintain financial oversight and ensure accurate cross-charging.

Skills

Infrastructure delivery understanding

Governance of delivery projects

Automation tools knowledge

Stakeholder engagement

Leadership skills

Resource planning

Communication skills

Tools

ServiceNow

Job description

We've established a new Infrastructure Project Delivery team to drive transformation and scalability across our organization. As the Infrastructure Operational Delivery Manager, you'll oversee the successful delivery of infrastructure projects, ensuring strategic alignment, resource optimization, and operational readiness. This is your opportunity to lead a high-performing team, manage third-party partners, and embed automation into delivery workflows for maximum efficiency.

Responsibilities

• Lead and govern the delivery of infrastructure projects, ensuring quality, timeliness, and strategic alignment.
• Forecast resource demand, manage internal teams, and flex capacity through third-party partners.
• Own relationships with delivery partners, define engagement models, and provide governance across workstreams.
• Collaborate on infrastructure strategy, standards, and future roadmap with operational support teams.
• Ensure seamless handover of projects into BAU operations, including documentation, training, and compliance.
• Identify and implement automation opportunities across provisioning, monitoring, and ServiceNow workflows.
• Maintain financial oversight, ensuring accurate cross‑charging and capitalisation of resources.
• Drive continuous improvement, maintain dashboards and KPIs, and support audit and compliance activities.

Requirements

• Strong understanding of infrastructure delivery, governance, and automation tools.
• Experience managing third-party partners and internal technical SMEs.
• Familiarity with ServiceNow and infrastructure provisioning processes.
• Proven experience in infrastructure project delivery and operational management.
• Strong leadership and resource planning skills.
• Excellent stakeholder engagement and communication skills.
• Ability to embed automation and drive efficiency improvements.

Desirable

• Knowledge of hybrid infrastructure models and cloud technologies.
• Experience with financial oversight and capitalisation processes.

About Southern Water

Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.

You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation.

At Southern Water, we believe diverse perspectives drive innovation. If you’re passionate about making a positive impact and think you can bring value to our team, we’d love to hear from you — even if you don’t tick every box. Your unique skills and experiences could be exactly what we need.