Infrastructure Engineer & Support Specialist

Fortune Brands; Westerham; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading technology firm in the UK is seeking an IT Infrastructure Specialist to provide hands-on support for networks and systems. In this role, you will manage IT assets, troubleshoot issues across multiple platforms, and ensure smooth operations. Ideal candidates should possess a degree in Computer Science and have over 5 years of IT experience. The position offers 33 days of holiday and a dynamic work environment.

Benefits

33 days holiday (inclusive of Bank Holidays)

Qualifications

• 5+ years of IT infrastructure experience.
• Strong experience with Windows OS (10/11).
• Experience administering Windows, Linux, and macOS.

Responsibilities

• Support all IT Infrastructure and Operations.
• Manage IT assets and provide technical support.
• Deploy software updates and maintain knowledge bases.

Skills

1st and 2nd line support

Troubleshooting across Windows, Linux, macOS

Microsoft 365 Suite

Experience with Active Directory

Problem-solving skills

Knowledge of Network Switching

Familiarity with ticketing systems (JIRA, ServiceNow)

Calm under pressure

Education

Degree in Computer Science or related field

Tools

Nagios

Zabbix

Prometheus

SCCM

Intune

Job description

You’ll work closely with business stakeholders to deliver projects, support end-users, and ensure the smooth running of our networks, servers, and key technology platforms. This is a hands‑on role where no two days are the same – from providing 1st and 2nd line support, to managing infrastructure, to driving forward key improvements across our systems.

What You'll Be Doing

• Supporting all IT Infrastructure, Networks, and Operations across the EMEAA business.
• Managing IT assets, including building equipment to required standards.
• Providing 1st and 2nd line technical support to end-users, resolving hardware, software, and network issues.
• Troubleshooting across multiple operating systems (Windows, Linux, macOS).
• Assisting with employee onboarding (workstation setup, email configuration, training).
• Supporting cloud-based services and business-critical applications.
• Deploying software updates and patches.
• Documenting solutions and maintaining knowledge bases for improved support.
• Designing, deploying, configuring, and maintaining infrastructure (servers, networks, storage, cloud environments).
• Managing virtualised environments and ensuring system performance.
• Keeping systems secure with regular patches and updates.
• Escalating complex issues to senior teams when required.
• Microsoft Server Certification (installation, Active Directory, remote admin, security).
• Knowledge of Network Switching fundamentals.
• Strong experience with Windows OS (10/11) and the Microsoft 365 Suite.
• Troubleshooting skills across hardware, software, networking, and cloud.
• Experience administering Windows, Linux, and macOS.
• Familiarity with ticketing systems (JIRA, ServiceNow) and ITSM/ITIL practices.
• Knowledge of monitoring tools (Nagios, Zabbix, Prometheus).
• Experience with Active Directory, Group Policy, LDAP, SCCM, Intune.
• Strong knowledge of VLANs, Firewalls, Fortinet, V‑Center, Backup solutions, Phone systems, Print Server, and Anti‑virus.
• Excellent problem‑solving, listening, and multitasking skills.
• Calm under pressure with strong teamwork and communication abilities.
• Degree in Computer Science (or related field) with 5+ years' IT infrastructure experience.

Our Core Competencies

• Cultivates Innovation – Always remain curious.
• Active Learner – Grow your capability at every opportunity.
• 33 days holiday (inclusive of Bank Holidays) – pro‑rata for part‑time