Infrastructure Engineer & Support Specialist

Fortune Brands Innovations Inc; England; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading international home product company in Westerham is seeking an Infrastructure Engineer & Support Specialist. This hands-on role involves supporting IT infrastructure, managing technical support for end-users, and troubleshooting various systems. The ideal candidate has 5+ years of experience and relevant certifications. Offers competitive benefits including 33 days holiday and a flexible working model.

Benefits

33 days holiday

Annual Incentive Plan Bonus

Employee Assistance Programme

Life Assurance & Pension Plan

Health & Wellbeing Programme

Free Parking & Eye Care support

Qualifications

• 5+ years IT infrastructure experience.
• Familiarity with ITSM/ITIL practices.
• Excellent teamwork and communication skills.

Responsibilities

• Support all IT Infrastructure, Networks, and Operations.
• Manage IT assets and provide technical support to end-users.
• Troubleshoot across multiple operating systems.

Skills

Microsoft Server Certification

Knowledge of Network Switching fundamentals

Strong experience with Windows OS (10/11)

Troubleshooting skills

Experience administering Windows, Linux, and macOS

Familiarity with ticketing systems

Knowledge of monitoring tools

Experience with Active Directory and Group Policy

Strong knowledge of VLANs, Firewalls

Excellent problem-solving skills

Education

Degree in Computer Science

Job description

Infrastructure Engineer & Support Specialist

Salary: Competitive

Location: Westerham - TN16

This is a Permanent, Full Time vacancy that will close in 23 days at 23:59 BST.

The vacancy

We are looking for an Infrastructure Engineer & Support Specialist to join our IT team based at our Westerham site. This a permanent, full time, on-site position.

You'll work closely with business stakeholders to deliver projects, support end-users, and ensure the smooth running of our networks, servers, and key technology platforms. This is a hands-on role where no two days are the same - from providing 1st and 2nd line support, to managing infrastructure, to driving forward key improvements across our systems.

What You'll Be Doing

• Supporting all IT Infrastructure, Networks, and Operations across the EMEAA business.
• Managing IT assets, including building equipment to required standards.
• Providing 1st and 2nd line technical support to end-users, resolving hardware, software, and network issues.
• Troubleshooting across multiple operating systems (Windows, Linux, macOS).
• Assisting with employee onboarding (workstation setup, email configuration, training).
• Supporting cloud-based services and business-critical applications.
• Deploying software updates and patches.
• Documenting solutions and maintaining knowledge bases for improved support.
• Designing, deploying, configuring, and maintaining infrastructure (servers, networks, storage, cloud environments).
• Managing virtualised environments and ensuring system performance.
• Keeping systems secure with regular patches and updates.
• Escalating complex issues to senior teams when required.

What You'll Already Have

• Microsoft Server Certification (installation, Active Directory, remote admin, security).
• Knowledge of Network Switching fundamentals.
• Strong experience with Windows OS (10/11) and the Microsoft 365 Suite.
• Troubleshooting skills across hardware, software, networking, and cloud.
• Experience administering Windows, Linux, and macOS.
• Familiarity with ticketing systems (JIRA, ServiceNow) and ITSM/ITIL practices.
• Knowledge of monitoring tools (Nagios, Zabbix, Prometheus).
• Experience with Active Directory, Group Policy, LDAP, SCCM, Intune.
• Strong knowledge of VLANs, Firewalls, Fortinet, V-Center, Backup solutions, Phone systems, Print Server, and Anti-virus.
• Excellent problem-solving, listening, and multitasking skills.
• Calm under pressure with strong teamwork and communication abilities.
• Degree in Computer Science (or related field) with 5+ years\' IT infrastructure experience.

Our Core Competencies

• Cultivates Innovation - Always remain curious.
• Active Learner - Grow your capability at every opportunity.
• Collaborates - Share skills and knowledge across teams.
• Plans and Aligns - Keep work purposeful and relevant.

Our Purpose & Behaviours

• We Think Big, Learn Fast
• We Work It Together
• We Make The Hard Call

Why Join Us?

We reward not just the results but the positive impact you make along the way. With a pay-for-performance culture, we value curiosity, collaboration, and the drive to keep improving.

The Benefits

• 33 days holiday (inclusive of Bank Holidays) - pro-rata for part-time
• Annual Incentive Plan Bonus
• Employee Assistance Programme
• Life Assurance & Pension Plan
• Health & Wellbeing Programme (including health cash plan)
• High Street Reward Scheme & Refer a Friend Programme
• Free Parking & Eye Care support
• Flexible working model
• Employee Recognition Programme

Our Hiring Process

• Initial discussion with our Resourcing Team.
• On-site interview process (1-2 stages depending on role).
• Successful candidates will be notified, and start dates confirmed.

If you haven't heard from us within 4 weeks, please consider your application unsuccessful.

Please note - we are unable to offer sponsorship on this role.

This is an excellent opportunity to make a real impact in a fast-moving, international business. If you're a hands-on, solutions-focused IT professional with strong infrastructure and support expertise, we'd love to hear from you.

Who we are

Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name.

In addition, Aqualisa completes our portfolio with its market-leading digital showering technology.

Our brands are united by a belief in design, innovation and craftmanship, leading to beautiful and high-quality products.

With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we currently employ over 600 people, dedicated to delivering excellent products and service throughout our supply chain. A new multi-million pound state-of-the-art facility at the i54 Business Park in Wolverhampton will be completed later this year, generating exciting new opportunities across the business as we continue to grow.