Information Technology Support Technician

Candour; United Kingdom; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

26 days annual leave

Death in service cover

Illness insurance

Ongoing training and development

Job summary

Candour is recruiting for an IT Support professional to work across UK and international offices, delivering 1st and 2nd line support and contributing to IT projects. You will engage with ERP systems and M365 while maintaining infrastructure and user hardware across sites.

The role offers hybrid working, ongoing training and clear opportunities for career progression within a supportive IT team.

Qualifications

• Previous experience in an IT Support (2nd Line) or Infrastructure engineer role.
• Experience working with ERP systems.
• Strong knowledge of M365.
• Good understanding of IT infrastructure, including servers, networks and hardware.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills, with the ability to support both technical and non-technical users.
• 26 days annual leave plus bank holidays.
• Death in service cover.
• Illness insurance.
• Ongoing training and development opportunities.
• Exposure to IT projects and a broad range of technologies.

Responsibilities

• Providing 1st and 2nd line support across business systems, including ERP & M365.
• Managing support tickets, troubleshooting technical issues and ensuring users receive timely support.
• Assisting with the maintenance of IT infrastructure, including servers, networks and end-user hardware.
• Supporting telephony systems, including VoIP and mobile devices.
• Working with third-party IT providers to resolve technical issues and coordinate support.
• Getting involved in wider IT projects, upgrades and continuous improvement initiatives.
• Identifying opportunities to improve systems, processes and the overall IT environment.

Skills

IT Support

2nd Line Support

ERP systems

M365

IT infrastructure

Troubleshooting

Communication

Tools

ERP software

VoIP systems

Job description

You'll have the opportunity to work across different areas of IT, develop your technical skill set and take on increasing responsibility over time. The business is keen to invest in the right person, offering ongoing training, development and genuine long-term career progression.

This is a great opportunity for someone with a background in IT support/Infrastructure who is looking for a varied role, exposure to a broad range of technologies and genuine opportunities to progress their career.

Working closely with the IT Manager, you'll play an important role in supporting and maintaining the company's IT systems and infrastructure across its UK and international offices.

This is a varied, hands-on position offering a good balance of day-to-day 1st and 2nd line support, managing tickets and troubleshooting issues, alongside getting involved in wider IT projects, system upgrades and infrastructure improvements.

Key Responsibilities:

• Providing 1st and 2nd line support across business systems, including ERP & M365.
• Managing support tickets, troubleshooting technical issues and ensuring users receive timely support.
• Assisting with the maintenance of IT infrastructure, including servers, networks and end-user hardware.
• Supporting telephony systems, including VoIP and mobile devices.
• Working with third-party IT providers to resolve technical issues and coordinate support.
• Getting involved in wider IT projects, upgrades and continuous improvement initiatives.
• Identifying opportunities to improve systems, processes and the overall IT environment.

Skills & Experience:

• Previous experience in an IT Support (2nd Line) or Infrastructure engineer role.
• Experience working with ERP systems.
• Strong knowledge of M365.
• A good understanding of IT infrastructure, including servers, networks and hardware.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills, with the ability to support both technical and non-technical users.
• 26 days annual leave plus bank holidays.
• Death in service cover.
• Illness insurance.
• Ongoing training and development opportunities.
• Exposure to IT projects and a broad range of technologies.
• Excellent opportunity to develop your technical skills, take on more responsibility and progress your career long-term.

Work Pattern: Hybrid