IT Support Technician

Time Recruitment Solutions Limited; Manchester; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

6% employer pension

Birthday day off

Annual salary reviews

Death in Service (4x)

Gym membership

Employee Assistance Programme

Ongoing training

Casual dress

Job summary

Time Recruitment Solutions Limited is seeking an IT Support Technician for Manchester City Centre with hybrid working and flexible hours. Salary around £30,000+ DOE, with progression opportunities in a supportive tech team.

You will be the first point of contact for technical support, assisting users across multiple locations while supporting the wider IT infrastructure. Develop your skills in Windows, Microsoft 365, AD, and hardware deployment within a dynamic environment.

Qualifications

• At least 12 months' experience in IT Support or Service Desk.
• Experience with Windows operating systems and Microsoft 365.
• Knowledge of Active Directory, Group Policy and user authentication.
• Understanding of networking concepts including DNS and infrastructure support.
• Experience supporting desktop and laptop hardware.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.

Responsibilities

• Provide first and second-line IT support to end users.
• Troubleshoot hardware, software and system issues.
• Support Windows and Microsoft 365 environments.
• Install, configure and maintain desktops, laptops and peripherals.
• Manage and maintain printer infrastructure.
• Assist with hardware deployments and upgrades.
• Support Active Directory and user account administration.
• Provide remote and face-to-face technical support.
• Assist with infrastructure and business technology projects.
• Deliver excellent customer service and user support.

Skills

IT support

Windows support

Microsoft 365

Active Directory

Group Policy

Networking basics

Desktop hardware

Customer service

Troubleshooting

Teamwork

Tools

Windows OS

Microsoft 365

Job description

IT Support Technician

Manchester City Centre | Hybrid Working | £30,000+ DOE | Flexible Hours

Time Recruitment Solutions are proud to be the preferred recruitment partner for a well-established and growing organisation seeking an IT Support Technician to join its expanding technology team.

This is an excellent opportunity for an ambitious IT professional looking to develop their career within a fast-paced and supportive environment. You'll become a key member of the IT function, providing first and second-line support to users while working on a variety of infrastructure, hardware and technology projects across the business.

The Opportunity

As an IT Support Technician, you will be the first point of contact for technical support and troubleshooting, assisting users across multiple office locations while supporting the wider IT infrastructure. Working closely with senior IT professionals and developers, you'll gain exposure to a broad range of technologies and have the opportunity to contribute to business-wide deployments and improvement projects.

Key Responsibilities

• Provide first and second-line IT support to end users
• Troubleshoot hardware, software and system issues
• Support Windows and Microsoft 365 environments
• Install, configure and maintain desktops, laptops and peripherals
• Manage and maintain printer infrastructure
• Assist with hardware deployments and upgrades
• Support Active Directory and user account administration
• Provide both remote and face-to-face technical support
• Assist with infrastructure and business technology projects
• Deliver excellent customer service and user support
• Travel occasionally between office locations when required

What's On Offer

• Salary of £30,000+ depending on experience
• Hybrid working available following probation
• Flexible start and finish times
• Annual salary reviews
• 25 days holiday plus bank holidays
• Additional day off on your birthday
• 6% employer pension contribution
• Company sick pay scheme
• Death in Service benefit (4x salary)
• Subsidised gym membership
• Employee Assistance Programme
• Ongoing training and development
• Modern Manchester City Centre offices
• Casual dress policy
• Long-term career progression opportunities

About You

• At least 12 months' experience within an IT Support or Service Desk environment
• Experience supporting Windows operating systems and Microsoft 365
• Knowledge of Active Directory, Group Policy and user authentication
• Understanding of networking concepts including DNS and general infrastructure support
• Experience supporting desktop and laptop hardware
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• The ability to work independently and as part of a team

Desirable Skills & Certifications

• ITIL Foundation Certification
• Microsoft 365 Certifications
• AWS Cloud Practitioner
• Experience supporting multi-site environments

Why Apply?

This role offers the chance to join a stable and growing organisation where technology plays a critical role in business success. You'll gain exposure to a wide range of technologies, work on meaningful projects and benefit from a supportive environment that actively encourages professional development.