Information Technology Support Engineer

Allegiance Group; Maldon; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading IT Solutions company based in Maldon is seeking an IT Support Engineer to join its expanding team. This role focuses on providing varied technical support, both remotely and on client sites, in a supportive environment that emphasizes professional development and certifications.

Benefits

Relaxed working environment

Ongoing training and certifications

Opportunities for career progression

Qualifications

• Previous experience in an IT support role.
• Confident with service desk and face-to-face support.
• Understanding of Windows OS, Microsoft 365, and networking.

Responsibilities

• Provide 1st and 2nd line support via phone, email, and remote tools.
• Visit client sites for hands-on IT support and troubleshooting.
• Log, manage, and resolve tickets in a timely manner.

Skills

Problem Solving

Customer Service

Technical Support

Job description

This range is provided by Allegiance Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Title: IT Support Engineer

Salary: Up to £36,000 DOE

Are you looking to build your IT career with a company that genuinely values its people? Our client, a well-established and friendly IT Solutions company based in Maldon, Essex, is looking for an IT Support Engineer to join their expanding team.

It’s a relaxed, supportive place to work with a real focus on staff development — including structured training plans and plenty of opportunities to gain industry-recognised certifications.

The Role:

You’ll be part of the Service Desk team providing remote technical support to a wide range of clients, as well as visiting client sites to deliver face-to-face support when needed. It’s a varied, customer-facing role ideal for someone who enjoys solving problems and building relationships.

Key Responsibilities:

• Provide 1st and 2nd line support via phone, email, and remote tools

• Visit client sites to deliver hands-on IT support and troubleshooting

• Diagnose and resolve hardware, software, and network issues

• Log, manage, and resolve tickets in a timely manner

• Assist with project work, installations, and system upgrades

• Deliver excellent customer service and build positive client relationships

About You:

• Previous experience in an IT support role (MSP experience desirable but not essential)

• Confident working on a service desk and comfortable in face-to-face support situations

• Good understanding of Windows operating systems, Microsoft 365, and basic networking

• Strong problem-solving skills and a proactive attitude

• Full UK driving licence (essential for client site visits)

• Keen to learn, with a genuine interest in developing your IT skills and gaining certifications

What’s in it for you?

Relaxed, friendly working environment

Ongoing training and funded certifications

Varied role with exposure to a wide range of technologies

Opportunity to grow and progress your career

If you’re an enthusiastic IT support professional who enjoys both technical work and building relationships with clients, we’d love to hear from you.

Apply today and take the next step in your IT career with a company that values your development.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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