IT Support Engineer

Eko Devices; London; Remote; GBP 28,000 - 35,000; Full time

Job summary

A remote-first health-tech company is seeking an enthusiastic IT Support Engineer to join its expanding team. This entry-level position focuses on providing exceptional user support, maintaining SaaS applications, and resolving technical issues. Ideal for tech-savvy individuals eager to learn and contribute to a dynamic environment.

Qualifications

• Basic understanding of computer hardware and SaaS applications.
• Eagerness to learn and adapt to new technologies.
• Ability to work independently and as part of a team.

Responsibilities

• Provide first-line technical support to resolve SaaS application issues.
• Assist with setup, configuration, and maintenance of IT systems.
• Monitor and manage user accounts and permissions.

Skills

Problem-solving

Communication

Customer-focused

Education

Associate's degree in Computer Science or Information Technology

Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional)

Tools

Office 365

Azure Entra

Intune

Job description

Neko Health is a Swedish health-tech company co-founded in 2018 by Hjalmar Nilsonne and Daniel Ek. Our vision is to create a healthcare system that can help people stay healthy through preventive measures and early detection. Neko has developed a new medical scanning technology concept to make it possible to do broad and non-invasive health data collection that is both convenient and affordable for the public. This requires completely reimagining the healthcare experience and incorporating the latest advances in sensors and AI. We are a remote first company, but the company is based in Stockholm and has over 300 employees across Europe.

Job Summary: We are looking for an enthusiastic IT Support Engineer with a SaaS Ops mindset to join our team. This entry-level role is focused on providing exceptional user support and maintaining our SaaS applications and IT infrastructure. The ideal candidate will be passionate about technology, eager to learn, and ready to assist users with their technical needs.

Responsibilities:

• Provide first-line technical support to internal teams and users, resolving issues related to SaaS applications, hardware, and software.
• Assist with the setup, configuration, and maintenance of SaaS applications and IT systems.
• Monitor and manage user accounts, permissions, and access to SaaS applications.
• Troubleshoot and resolve technical issues promptly, escalating complex problems to senior team members when necessary.
• Collaborate with the IT team to ensure system consistency and reliability.
• Maintain accurate records of support requests, resolutions, and user feedback.
• Assist in the implementation of new SaaS solutions and IT projects.
• Educate and train users on best practices for using SaaS applications and IT systems.
• Ensure the security and privacy of user data and company information.
• Stay updated with the latest trends and best practices in SaaS and IT support.

Requirements (Must have):

• Basic understanding of computer hardware, software, and SaaS applications.
• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Eagerness to learn and adapt to new technologies and processes.
• Customer-focused mindset with a passion for helping users.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

Requirements (Nice to have):

• Associate's degree in Computer Science, Information Technology, or a related field.
• Experience with popular SaaS applications (e.g., Office 365, Azure Entra, Intune).
• Knowledge of basic networking concepts and troubleshooting.

About the Engineering Team

Distributed and Remote First

We are nearly 100 full time engineers at the company, working from Berlin, Chamonix, Hamburg, Lisbon, Marseille, Vilnius, and Stockholm, spanning diverse disciplines such as Hardware Engineering, Firmware Development, Electrical Design, Algorithm Development, Machine Learning Development, Optronics Research, Frontend Development and more. We don't expect people to join us with a specific tech knowledge, but we do expect you to work with our tools. We use a mix of React, Typescript, C++, and Python. Our APIs are written in C# with ASP.NET Core, uses Azure Cosmos DB, and Azure Active Directory for authentication.

Our headquarters and our hardware development team are in Stockholm, Sweden.

We are aRemote Firstcompany; however, it is of course much easier to work remotely as a software engineer than a hardware or firmware engineer (since they require access to hardware or devices occasionally). Software engineers based in Stockholm work maybe one day a week or one day every two weeks from the office.

We meet a couple of times per year to get to know each other and have fun.

Organization and Way of Working

The engineering team is divided into smaller cross functional project teams that each focus on a specific goal or target, where some groups are long-lived, and some are short-lived, depending on how big the goal or deliverable is. We strive to create groups which are cross-functional and able to complete their goals without dependence on other teams, even though this is of course not always possible.

Groups track goals on a yearly and quarterly basis with goal follow-up across the entire engineering organization on a bi-weekly basis. Most groups do internal planning on a bi-weekly basis, but in the end it's up to the group to decide how they want to work.

We have, however, mandated that all groups must present their progress or failures or hacks at our bi-weekly engineering demo, a fun meeting/presentation where we talk about everything from short-circuiting power-modules, how hard it is to calibrate cameras or align polygons in space, to neat new command line tools for operations, a new auth mechanism in the backend, a cool new way to visualize health data or a new feature which helps our doctors be more productive.

We have a flexible workplace that focuses on work/life balance, and we strongly believe in our mission but do not think that achieving it requires sacrificing everything else.