Information Technology Help Desk Technician

JR United Kingdom; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking an IT Help Desk Technician to join their dynamic team in Manchester. This role focuses on ensuring the seamless operation of IT resources and supporting staff with technical issues. The ideal candidate will have a strong background in IT support, particularly with Windows operating systems and case management software. With a commitment to employee development and a vibrant workplace culture, this firm offers a range of benefits including generous holiday allowances and private medical insurance. If you're passionate about technology and eager to contribute to a supportive environment, this opportunity is perfect for you.

Benefits

23 days holiday, rising to 26

Private medical insurance

Enhanced maternity leave

Death in service

Employee Assistance Programme

Free fruit

Active social committee

Training culture and events

Qualifications

• Minimum of 12 months experience in IT support.
• Knowledge of Windows OS and troubleshooting.
• Understanding of network infrastructure.

Responsibilities

• Administer in-house software and provide desktop support.
• Troubleshoot hardware and software issues.
• Maintain asset register and warranty database.

Skills

IT Support

Windows Operating Systems

Analytical Skills

Problem Solving

Communication Skills

Education

Relevant IT Certification

Tools

Proclaim Case Management

Microsoft Terminal Services

BigHand Digital Dictation

Dragon Speech Recognition

Ringcentral IP Office

Job description

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Information Technology Help Desk Technician, manchester

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Client:

Express Solicitors

Location:

manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

About Us

Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.

Role

Express Solicitors are currently looking to appoint an IT Technician to assist the IT team in the day to day and long term function of the company’s IT infrastructure. Candidates must have a minimum of two years’ experience working within a similar role. Any experience working with Proclaim case management system will be a distinct advantage.

The role’s main focus will be to ensure the smooth running of the company’s IT technical resources and supporting internal staff members with any hardware or software issues.

Responsibilities

• Administration of in-house software;
• Desktop support and troubleshooting in Windows Server 2008/2012/2016, Windows 10/8/7 environments;
• Support for deployed printers, scanners and other peripherals across the network;
• Support for remote working arrangements through Microsoft Terminal Services;
• Support for company mobile phones or other mobile devices;
• Support for company telecoms system
• Responsibility for maintaining a comprehensive asset register and warranty database;
• Support for security systems linked to the IT network.
• Some travel to branch office (Haydock) may be required on an ad hoc basis.

Person specification

• A minimum of 12 months experience working within IT Support.
• Knowledge of Windows based operating systems and troubleshooting common problems.
• Understanding of network infrastructure and technology.
• Understanding of computer hardware and peripherals.
• Analytical and problem solving skills are essential across a broad spectrum of ICT disciplines.
• Ability to prioritise work received via telephone, email and helpdesk based on business or user impact.
• Strong communication skills and the capability to deal firmly with external support contractors to ensure levels of service are attained at all times.
• Excellent organisation and time management skills .
• Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of the firm’s systems to deliver.
• Knowledge of Proclaim case management and experience of working with software provider Eclipse would be a distinct advantage
• Prior exposure of BigHand digital dictation and Dragon speech recognition is beneficial.
• Experience of IP telephone systems e.g. Ringcentral IP Office is desirable
• Experience of working in the legal industry is advantageous

Salary, Hours & Benefits

• Salary is £25,000 to £30,000, dependent on experience
• Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.
• 23 days holiday a year, rising to 26 days, plus public/bank holidays.
• Extra day’s holiday for your birthday after 2 years’ service
• 3 holiday buy backs per year after 1 year of service
• Private medical insurance after 2 years’ service.
• Enhanced Maternity leave payment if you have over 1 year’s tenure, further enhanced at over 4 years’ service.
• Death in service
• Netball/Football team, 10km Manchester team and more
• Active social committee with generous departmental and firm-wide social budget.
• Active training culture and various groups and events such as Diversity and Inclusion.
• Other benefits including Employee Assistance Programme, free fruit & annual (optional

Recruitment Process

To apply, send a CV to [emailprotected] or visit our careers page on www.expresssolicitors.co.uk/careers

Interviews will be conducted by MS Teams and will include scenario-based questioning.

Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.

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