Helpdesk Support Technician

Hologic, Inc.; Greater Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Helpdesk Support Technician to provide vital IT support. This role involves assisting business partners with technology challenges and educating end users on tools for efficiency. You'll be responsible for IT phone support, troubleshooting, and managing hardware procurement. The company offers a competitive salary, pension, and medical insurance, making it an attractive opportunity for those passionate about IT. If you thrive in a dynamic environment and have the necessary skills, this is the perfect role for you.

Benefits

Pension

Medical Insurance

Flexible Working Hours

Qualifications

• Experience in an IT Help Desk support role is essential.
• Excellent communication and customer service skills required.

Responsibilities

• Provide IT phone support to stakeholders globally.
• Troubleshoot and resolve PC/Network problems quickly.

Skills

IT Help Desk Support

Windows 10/11

Microsoft Office / Office 365

Laptop and Printer Hardware Knowledge

Mobile Device Support (Apple iOS)

Desktop Support Tools

Networking Principles

Communication Skills

Customer Service Focus

Tools

ServiceNow

Job description

Join to apply for the Helpdesk Support Technician role at Hologic, Inc.

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Hologic, Inc.

Role location – Manchester, UK / Hybrid working

Passionate about IT? Like the thought of supporting a large business? Talented in Helpdesk Support? Then read on! The Helpdesk Support Technician plays a vital role in providing IT support to business partners, enabling the company to achieve its goals. You will be responsible for providing solutions to technology challenges as well as educating end users on utilizing available tools to perform their tasks more efficiently.

What to expect:

• IT phone support to stakeholders globally (on rotating basis)
• Computer imaging and troubleshooting
• Technical advice and guidance for Hologic employees
• Hardware procurement, inventory, and disposal support
• VIP/Executive support
• Assist with managing standard processes/procedures
• Work directly with vendors on installations, upgrades, and preventive maintenance
• IT Helpdesk ticket response and closure
• On call – out of regular business hours on a rota basis

What we expect:

• Experience in an IT Help Desk support role
• Windows 10 /11 experience
• Microsoft Office / Office 365
• Laptop and printer hardware knowledge
• Mobile device support experience (Apple iOS preferred)
• Advanced knowledge of desktop support tools
• Knowledge of networking principles and troubleshooting client Wi-Fi issues
• Ability to triage, troubleshoot, and resolve PC/Network problems quickly and accurately
• Excellent communication skills, telephone support skills, and interpersonal skills with a customer service focus
• ServiceNow experience is desirable but not essential

Why join Hologic?

We offer a competitive salary along with additional benefits including pension, medical insurance, and more! If you have the skills, knowledge, and experience we’re looking for, apply today!

Additional Information:

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology
• Industry: Medical Equipment Manufacturing