Remote Fix Technician

Northern Care Alliance NHS Foundation Trust

About
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and are always looking for people who demonstrate our three core values - care, appreciate, and inspire to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including a fantastic annual leave allowance, flexible working opportunities, and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Key Details
Location: Salford Royal Hospital
Address: Turnpike House, 631 Eccles New Road
Town: Salford
Postcode: M50 1SW
Major / Minor Region: Manchester

Contract type & working pattern:
Contract: Permanent
Hours: Full time - 37.5 hours per week

Salary:
Salary: £26,530 - £29,114 per annum
Salary period: Yearly
Grade: (Band 4)

Job Overview
The NCA Service Desk team have a singular focus on minimising the amount of lost clinical and operational time owing to incidents relating to users' access to IT services, systems, and equipment. As a member of this team, you'll need a relentless focus on customers' needs and an analytical approach to incident management.
As a member of the Service Desk, you will be accountable for minimising the amount of lost clinical and operational time owing to incidents related to users' access to IT services, systems, and equipment. You will ensure that we are doing everything possible to get colleagues back up and running quickly and simply whenever and wherever anything goes wrong.

Advert
We are looking for someone who has experience managing IT issues, including system accounts, applications, and hardware, and can provide excellent customer service. The successful candidate will also need to have analytical skills to help drive continual improvement in the team and be continually checking if we are meeting the customers' needs.
By joining the NCA group, you'll become part of a very ambitious and forward-thinking team and will play your part in helping the organisation work towards its ambition of becoming the safest organisation in the NHS.

Detailed Job Description And Main Responsibilities
The Northern Care Alliance NHS Foundation Trust does not accept unsolicited CVs from recruitment agencies and will not be liable for fees for candidates submitted speculatively. We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible, and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services are accessible and fair. We respect the value of difference. So, our aim is to employ a workforce representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome.

We also warmly welcome interest from serving and ex-personnel, and their relatives. Please identify that you are a member of the armed forces community on your application form to be entitled to a guaranteed interview (subject to essential criteria being met). As a Disability Confident Employer, guaranteed interviews are also available to disabled applicants when essential role requirements have been met.

Person Specification
Qualifications
Essential criteria

1. NVQ Level 3 or equivalent in an IT related subject or equivalent experience
2. GCSE English and Maths (grade A-C, or 4 and above)

Desirable criteria

1. ITIL Foundation
2. MSCE
3. MCP

Knowledge, Training & Experience
Essential criteria

1. Knowledge of IT Hardware such as PCs, tablets, and printers
2. Proven ability to facilitate the installation of IT systems and equipment
3. An excellent understanding of Microsoft Operating systems and applications
4. Computer literate: Microsoft Office and the ability to utilise varied information resources
5. Possess an understanding of IT Service Delivery
6. Knowledge of IT policies and procedures including IT security and disaster recovery
7. Expert Knowledge in IT and technology fields

Desirable criteria

1. Knowledge of the use of information systems within the NHS

Skills & Abilities
Essential criteria

1. Excellent communication skills with the ability to convey complex technical concepts in plain language
2. Able to work under pressure
3. Able to work individually or as part of a team
4. Service-orientated, customer-focused
5. Flexible approach to work outside normal office hours, when and if the need arises

Other
Essential criteria

1. Ability to travel across sites as part of the service need

Further details / informal visits contact
Name: Arron Jones
Job title: Service Desk Team Leader
Email address: [email protected]
Telephone number: 0161 206 3305
Additional information: Please contact Arron Jones for any questions around this opportunity by email.