Remote Fix Technician

Northern Care Alliance NHS Foundation Trust; Manchester; Remote; GBP 26,000 - 30,000; Full time

Job summary

Join a forward-thinking organization committed to delivering high-quality health services across Greater Manchester. This role focuses on providing exceptional IT support to ensure seamless access to digital services. You'll be part of a dedicated Service Desk team, responsible for resolving IT issues and enhancing user experience. The NCA values your career growth and offers a flexible working environment, competitive benefits, and a chance to make a real impact in the NHS. If you are passionate about IT and customer service, this is the opportunity for you.

Benefits

Flexible working opportunities

Competitive benefits package

Annual leave allowance

Health and wellbeing activities

Qualifications

• Experience managing IT issues, including system accounts and applications.
• Excellent understanding of Microsoft Operating systems and applications.

Responsibilities

• Minimise lost clinical and operational time due to IT incidents.
• Provide excellent customer service and analytical support.

Skills

IT Service Delivery

Excellent communication skills

Customer-focused

Analytical skills

Ability to work under pressure

Education

NVQ Level 3 in IT or equivalent experience

GCSE English and Maths (grade A-C, or 4 and above)

ITIL Foundation

MSCE

MCP

Tools

Microsoft Office

Microsoft Operating Systems

IT Hardware (PCs, tablets, printers)

Job description

Northern Care Alliance NHS Foundation Trust

About

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - careappreciate, an inspired – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

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Key details

Location

SiteSalford Royal HospitalAddressTurnpike House, 631 Eccles New RoadTownSalfordPostcodeM50 1SWMajor / Minor RegionManchester

Contract type & working pattern

ContractPermanentHoursFull time - 37.5 hours per week

Salary

Salary£26,530 - £29,114 per annumSalary periodYearlyGrade(Band 4)

Specialty

Main areaIT Digital

Job overview

The NCA Service Desk team have a singular focus on making sure that we are doing everything possible to minimising the amount of lost clinical and operational time owing to incidents relating to users’ access to IT services, systems and equipment. As a member of this team you'll need a relentless focus on customers’ needs and an analytical approach to incident management.

As a member of the Service Desk you will be accountable for minimising the amount of lost clinical and operational time owing to incidents relating to users’ access to IT services, systems and equipment. Having a singular focus on making sure that we are doing everything possible to get colleagues back up and running quickly and simply whenever and wherever anything goes wrong.

Advert

We are looking for someone who has experience managing IT issues, including system accounts, applications and hardware and can provide excellent customer service. The successful candidate will also need to have analytical skills to help drive continual improvement in the team and be continually checking if we are meeting the customers' needs.

By joining the NCA group , you’ll become part of a very ambitious and forward-thinking team and will play your part in helping the organisation work towards its ambition of becoming the safest organisation in the NHS.

Working for our organisation

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Detailed job description and main responsibilities

www.careers.northerncarealliance.nhs.uk

The Northern Care Alliance NHS Foundation Trust does not accept unsolicited CVs from recruitment agencies and will not be liable for fees for candidates submitted speculatively. Click here for further information.

We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services are accessible and fair.

We respect the value of difference. So, our aim is to employ a workforce representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome.

We also warmly welcome interest from serving and ex-personnel, and their relatives. Please identify that you are a member of the armed forces community on your application form to be entitled to a guaranteed interview (subject to essential criteria being met). As a Disability Confident Employer, guaranteed interviews are also available to disabled applicants when essential role requirements have been met.

[email protected]

For posts advertised on a fixed term contract basis, we will offer secondments only for NHS appointments. Fixed term contracts will be only be offered for external non-NHS appointments.

In applying for this post, you give the Trust permission to use your data for recruitment purposes.

Please note that this vacancy may be withdrawn at any time should we receive sufficient applications or if it is filled via the internal redeployment process.

@NCACareersNHS

Person specification

Qualifications

Essential criteria

• NVQ Level 3 or equivalent in or in an IT related subject or equivalent experience
• GCSE English and Maths (grade A-C, or 4 and above)

Desirable criteria

• ITIL Foundation
• MSCE
• MCP

Knowledge, Training & Experience

Essential criteria

• Knowledge of IT Hardware such as PCs, tablets and printers
• Proven ability to facilitate the installation of IT systems and equipment
• An excellent understanding of Microsoft Operating systems and applications
• Computer literate: Microsoft Office and the ability to utilise varied information resources
• Possess an understanding of IT Service Delivery
• Knowledge of IT policies and procedures including IT security and disaster recovery
• Expert Knowledge in IT and technology fields

Desirable criteria

• Knowledge of the use of information systems within the NHS

Skills & Abilities

Essential criteria

• Excellent communication skills with the ability to convey complex technical concepts in plain language
• Able to work under pressure
• Able to work individually or as part of a team
• Service-orientated, customer-focused
• Flexible approach to work outside normal office hours, when and if the need arises

Other

Essential criteria

• Ability to travel across sites as part of the service need

Documents

• Digital Remote Fix Technician (, 384.5)DOCXKB
• Functional Requirements (, 256.6)PDFKB
• Sponsorship & eVisa Information (, 141.8)PDFKB

Further details / informal visits contact

NameArron JonesJob titleService Desk Team LeaderEmail address [email protected]Telephone number0161 206 3305Additional information

Please contact Arron Jones for any questions around this opportunity by email.