IT Support Technician / Helpdesk Support

Austin Fraser; Manchester; On-site; GBP 28,000 - 31,000; Full time

Job summary

An innovative company in Manchester is seeking a passionate Technical Support Specialist to join their team. This role focuses on delivering exceptional customer service and technical support for a variety of products. You will play a crucial role in ensuring that customers have a seamless experience, addressing their concerns with expertise and care. With a competitive salary and benefits package, this position offers the opportunity to grow within a dynamic environment. If you thrive in a fast-paced setting and are eager to make a difference, this role is perfect for you.

Benefits

Health Insurance

Flexible Working Hours

Professional Development Opportunities

Employee Discounts

Qualifications

• Experience in technical support roles, especially in IT or customer service.
• Ability to troubleshoot and resolve technical issues efficiently.

Responsibilities

• Provide first and second line support to customers.
• Troubleshoot technical issues and ensure customer satisfaction.

Skills

Customer Service

Technical Troubleshooting

Communication Skills

Problem-Solving

Education

Bachelor's Degree

Relevant Certifications

Tools

Office 365

Azure

Windows

Job description

View these similar available jobs instead:

Date Added: 4 May 2025

Technical Support Specialist (Medical Devices/Lab Equipment)

Job DescriptionJob title: Technical Support SpecialistReports to: Field Applications Manager EMEALocation: Manchester Science ParkContract Type: Full-time, PermanentSalary & Benefits: Competitive Salary + Benefits PackageAbout Yourgene Health:Yourgene Health is a leading integrated technologies...

Head Of Safeguarding And Pastoral Support

Manchester

Job DescriptionAre you passionate about safeguarding and pastoral support, with the drive to make a real difference in young people's lives? At The Manchester College, we place the highest importance on creating a safe, supportive learning environment. We are seeking an experienced Head of...

Job DescriptionCompany: Elizabeth School of LondonJob Title: Student Support CoordinatorLocation: ON-SITE, ManchesterSalary: £28,000-£31,000 Employment Type: Full-Time, Monday-Friday, 9am-5pm (occasional weekend & evening work may be required)Department: Student Support. Reporting to: Student...

Job DescriptionAn established manufacturing company is seeking a proactive and detail-oriented Account Manager to support customer operations. This role involves managing the entire order lifecycle—handling RFQs, tracking production, resolving technical queries, and ensuring timely...

Job DescriptionOverview of the Companydnata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the...

Job DescriptionMy market leading client has a superb new opening for a Support Engineer to join them on a permanent basis, working on-site in Central Manchester.Candidates must have at least 2 years commercial Windows support experience, with strong Azure fundamentals and proven abilities working...

Job Description2nd line IT Service Desk Support Manchester – Hybrid workingWe are working with our client to add to their Service Desk Team a 2nd line IT Support professional, offering support by phone and online to their Global employee base. You will provide first and second line support to...

Job DescriptionA key client of ours is looking for a 3rd Line Support Engineer to join their team in Bolton, on a fixed term basis for 9 months.Main Responsibilities Required of the 3rd Line Support Engineer:First point of escalation for the 1st and 2nd Line Support EngineersWork closely with the IT...

Job DescriptionTechnical Support Engineer / 1st/2nd Line Support AnalystA fantastic opportunity has arisen for a Technical Support Engineer / 1st/2nd Line Support Analyst to join our Manchester based firm on a permanent basis.Technical Support Engineer / 1st/2nd Line Support AnalystResponsibilities...

Job DescriptionModern Workplace / Office 365 / Azure / Windows / Servers / VirtualisationModern Workplace / Office 365 / Azure / Windows / Servers / Virtualisation2nd/3rd Line Support Engineer – Manchester/Hybrid - £45,000 PAI'm currently working with a well-established and fast-growing...

Job DescriptionCompany: US3 ConsultingAbout Company: ​US3 Consulting is a leading European IT recruitment agency dedicated to connecting top tech talent with innovative companies across the continent. With decades of experience and a fresh approach, we specialize in rapid, cost-effective...

Job DescriptionCloud Platforms Administrator - 18 Month FTCLocation: Manchester - Office one day per weekAt Salix, we're committed to helping drive the UK's transition to net zero. Established in 2004, we operate with a team of over 200 professionals and are wholly owned by the Department...

Job DescriptionAre you passionate about providing IT support and troubleshooting technical issues? Do you thrive in a fast-paced environment where customer service and problem-solving go hand in hand?If so, we have an exciting opportunity for an IT Service Desk Engineer to join a growing business in...

Job DescriptionIT Support Team Lead – Financial Services – Up to £35k + Benefits (Altrincham)Xpertise Recruitment is looking for an IT Support Team Lead to join a growing organisation based in Altrincham. This is a key role where you'll lead a small, high-performing team.Why should...

Job DescriptionYour new companyOpportunity to join a large educational institution in Manchester.The IT team supports staff and students with critical support by telephone, in-person support desk and through their digital platform. Your new roleAs a Service Desk Analyst, you will be handling your...

Job DescriptionDesktop Support SpecialistManchesterPermanent£36,000 - £42,000 p/a plus packageWe are looking for a passionate, motivated and highly collaborative Desktop Support Specialist to join the IT support team of a Creative Agency. In this position you will play a pivotal role in the smooth...

Customer Support Specialist / Manchester / Fintech

Manchester

Job DescriptionAre you passionate about transforming customer challenges into positive experiences?Or perhaps you are looking to join a transforming business where you can really shape your career?Our client is a leader in innovative customer solutions, are looking for a dedicated Customer...

Altrincham

Job DescriptionAre you passionate about transforming customer challenges into positive experiences?Or perhaps you are looking to join a transforming business where you can really shape your career?Our client is a leader in innovative customer solutions, are looking for a dedicated Customer...

Job DescriptionMy market leading client has a superb new opening for a Support Engineer to join them on a permanent basis, working on-site in Central Manchester.Candidates must have at least 2 years commercial Windows support experience, with strong Azure fundamentals and proven abilities working...

Job Description2nd line IT Service Desk Support Manchester – Hybrid workingWe are working with our client to add to their Service Desk Team a 2nd line IT Support professional, offering support by phone and online to their Global employee base. You will provide first and second line support to...

Job DescriptionA key client of ours is looking for a 3rd Line Support Engineer to join their team in Bolton, on a fixed term basis for 9 months.Main Responsibilities Required of the 3rd Line Support Engineer:First point of escalation for the 1st and 2nd Line Support EngineersWork closely with the IT...

Job DescriptionTechnical Support Engineer / 1st/2nd Line Support AnalystA fantastic opportunity has arisen for a Technical Support Engineer / 1st/2nd Line Support Analyst to join our Manchester based firm on a permanent basis.Technical Support Engineer / 1st/2nd Line Support AnalystResponsibilities...

Job DescriptionModern Workplace / Office 365 / Azure / Windows / Servers / VirtualisationModern Workplace / Office 365 / Azure / Windows / Servers / Virtualisation2nd/3rd Line Support Engineer – Manchester/Hybrid - £45,000 PAI'm currently working with a well-established and fast-growing...

Job DescriptionCompany: US3 ConsultingAbout Company: ​US3 Consulting is a leading European IT recruitment agency dedicated to connecting top tech talent with innovative companies across the continent. With decades of experience and a fresh approach, we specialize in rapid, cost-effective...

Job DescriptionCloud Platforms Administrator - 18 Month FTCLocation: Manchester - Office one day per weekAt Salix, we're committed to helping drive the UK's transition to net zero. Established in 2004, we operate with a team of over 200 professionals and are wholly owned by the Department for Energy...

Job DescriptionAre you passionate about providing IT support and troubleshooting technical issues? Do you thrive in a fast-paced environment where customer service and problem-solving go hand in hand?If so, we have an exciting opportunity for an IT Service Desk Engineer to join a growing business in...

Job DescriptionIT Support Team Lead – Financial Services – Up to £35k + Benefits (Altrincham)Xpertise Recruitment is looking for an IT Support Team Lead to join a growing organisation based in Altrincham. This is a key role where you'll lead a small, high-performing team.Why should you...

Job DescriptionYour new companyOpportunity to join a large educational institution in Manchester.The IT team supports staff and students with critical support by telephone, in-person support desk and through their digital platform. Your new roleAs a Service Desk Analyst, you will be handling your...

Technical Support Specialist (Medical Devices/Lab Equipment)

Manchester

Job DescriptionJob title: Technical Support SpecialistReports to: Field Applications Manager EMEALocation: Manchester Science ParkContract Type: Full-time, PermanentSalary & Benefits: Competitive Salary + Benefits PackageAbout Yourgene Health:Yourgene Health is a leading integrated technologies...

Head Of Safeguarding And Pastoral Support

Manchester

Job DescriptionAre you passionate about safeguarding and pastoral support, with the drive to make a real difference in young people's lives? At The Manchester College, we place the highest importance on creating a safe, supportive learning environment. We are seeking an experienced Head of...

Job DescriptionDesktop Support SpecialistManchesterPermanent£36,000 - £42,000 p/a plus packageWe are looking for a passionate, motivated and highly collaborative Desktop Support Specialist to join the IT support team of a Creative Agency. In this position you will play a pivotal role in the smooth...

Customer Support Specialist / Manchester / Fintech

Manchester

Job DescriptionAre you passionate about transforming customer challenges into positive experiences?Or perhaps you are looking to join a transforming business where you can really shape your career?Our client is a leader in innovative customer solutions, are looking for a dedicated Customer...

Job DescriptionCompany: Elizabeth School of LondonJob Title: Student Support CoordinatorLocation: ON-SITE, ManchesterSalary: £28,000-£31,000 Employment Type: Full-Time, Monday-Friday, 9am-5pm (occasional weekend & evening work may be required)Department: Student Support. Reporting to: Student...

Job DescriptionAn established manufacturing company is seeking a proactive and detail-oriented Account Manager to support customer operations. This role involves managing the entire order lifecycle—handling RFQs, tracking production, resolving technical queries, and ensuring timely...

Job DescriptionOverview of the Companydnata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the...

Altrincham

Job DescriptionAre you passionate about transforming customer challenges into positive experiences?Or perhaps you are looking to join a transforming business where you can really shape your career?Our client is a leader in innovative customer solutions, are looking for a dedicated Customer...

Job DescriptionIT Support Bolton £32,000 - £34,000 + Bonus + TrainingAre you an experienced IT Support professional?Are looking to join an iconic northwestern brand that supports multiple locations?Are you ready to join a company that will provide you the stability to grow in whichever direction you...

Job DescriptionIT Support (Retail / EPOS Systems)Bolton £30,000 - £32,000 + Training + 37.5 hours + O/T if needed + pool car for local travel to retail sitesAre you an IT Support professional with experience in EPOS, CCTV or retail IT?Are looking to join an iconic northwestern brand that supports...

Job DescriptionIT Support (EPOS Systems)Bolton £32,000 - £35,000 + Bonus + TrainingAre you an experienced IT Support professional?Are looking to join an iconic northwestern brand that supports multiple locations?Are you ready to join a company that will provide you the stability to grow in whichever...

Job DescriptionAre you ready to make your mark in the asset finance world? Our client is on the hunt for a dynamic Sales Support / Sales Support Team Leader to join their expanding Asset Finance Division in the heart of Manchester. With over 30 years of experience, the company is a leader in vehicle...