Helpdesk Support Technician

TN United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Helpdesk Support Technician to provide vital IT support. This role involves troubleshooting, educating end users, and ensuring smooth operations for a large business. You'll be responsible for IT phone support, managing helpdesk tickets, and offering technical guidance. If you have a knack for problem-solving and a customer-focused approach, this opportunity is perfect for you. Join a company that values your skills and offers competitive benefits including pension and medical insurance.

Benefits

Pension

Medical insurance

Flexible working hours

Training and development opportunities

Qualifications

• Experience in IT Help Desk support role is essential.
• Ability to triage, troubleshoot, and resolve PC/Network problems.

Responsibilities

• Provide IT phone support to stakeholders globally.
• Assist with managing standard processes and procedures.

Skills

IT Help Desk support

Windows 10/11

Microsoft Office / Office 365

Laptop and printer hardware knowledge

Mobile device support (Apple iOS preferred)

Desktop support tools

Networking principles

Troubleshooting client Wi-Fi issues

Communication skills

Customer service focus

Tools

ServiceNow

Job description

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Passionate about IT? Like the thought of supporting a large business? Talented in Helpdesk Support? Then read on! The Helpdesk Support Technician plays a vital role in providing IT support to business partners, enabling the company to achieve its goals. You will be responsible for providing solutions to technological challenges as well as educating end users on utilizing available tools to perform their tasks more efficiently.

What to expect:

• IT phone support to stakeholders globally (on a rotating basis)
• Computer imaging and troubleshooting
• Technical advice and guidance for Hologic employees
• VIP/Executive support
• Assist with managing standard processes/procedures
• Work directly with vendors on installations, upgrades, and preventive maintenance
• IT Helpdesk ticket response and closure
• On-call support outside regular business hours on a rota basis

What we expect:

• Experience in an IT Help Desk support role
• Windows 10/11 experience
• Proficiency with Microsoft Office / Office 365
• Laptop and printer hardware knowledge
• Mobile device support experience (Apple iOS preferred)
• Advanced knowledge of desktop support tools
• Knowledge of networking principles and troubleshooting client Wi-Fi issues
• Ability to triage, troubleshoot, and resolve PC/Network problems quickly and accurately
• Excellent communication, telephone support, and interpersonal skills with a customer service focus
• ServiceNow experience is desirable but not essential

Why join Hologic?

We offer a competitive salary along with additional benefits including pension, medical insurance, and more! If you have the skills, knowledge, and experience we’re looking for, apply today!