Information Technology Help Desk Technician

Express Solicitors; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is looking for an IT Help Desk Technician to join their dynamic team in Manchester. This role is pivotal in ensuring the smooth operation of IT resources and providing support to internal staff. With a focus on troubleshooting and maintaining the IT infrastructure, the successful candidate will contribute to a collaborative environment that values skill and innovation. The firm is recognized for its commitment to excellence and offers a range of benefits, including generous holiday allowances and opportunities for professional development. If you have a passion for technology and a desire to make a difference, this role is for you.

Benefits

23 days holiday, rising to 26

Private medical insurance

Enhanced maternity leave

Death in service benefit

Active social committee

Employee Assistance Programme

Free fruit

Annual training events

Qualifications

• Minimum of 12 months experience in IT support.
• Strong knowledge of Windows systems and troubleshooting.
• Experience with Proclaim case management is advantageous.

Responsibilities

• Administer in-house software and provide desktop support.
• Troubleshoot issues in Windows environments.
• Maintain asset register and support security systems.

Skills

IT Support

Windows Operating Systems

Network Infrastructure

Analytical Skills

Problem-Solving Skills

Communication Skills

Education

Relevant IT Certifications

Tools

Proclaim Case Management System

Microsoft Terminal Services

BigHand Digital Dictation

Dragon Speech Recognition

Ringcentral IP Office

Job description

Information Technology Help Desk Technician

Information Technology Help Desk Technician

This range is provided by Express Solicitors. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Express Solicitors

Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.

Role

Express Solicitors are currently looking to appoint an IT Technician to assist the IT team in the day to day and long term function of the company’s IT infrastructure. Candidates must have a minimum of two years’ experience working within a similar role. Any experience working with Proclaim case management system will be a distinct advantage.

The role’s main focus will be to ensure the smooth running of the company’s IT technical resources and supporting internal staff members with any hardware or software issues.

Responsibilities

• Administration of in-house software;
• Desktop support and troubleshooting in Windows Server 2008/2012/2016, Windows 10/8/7 environments;
• Support for deployed printers, scanners and other peripherals across the network;
• Support for remote working arrangements through Microsoft Terminal Services;
• Support for company mobile phones or other mobile devices;
• Support for company telecoms system
• Responsibility for maintaining a comprehensive asset register and warranty database;
• Support for security systems linked to the IT network.
• Some travel to branch office (Haydock) may be required on an ad hoc basis.

Person specification

• A minimum of 12 months experience working within IT Support.
• Knowledge of Windows based operating systems and troubleshooting common problems.
• Understanding of network infrastructure and technology.
• Understanding of computer hardware and peripherals.
• Analytical and problem solving skills are essential across a broad spectrum of ICT disciplines.
• Ability to prioritise work received via telephone, email and helpdesk based on business or user impact.
• Strong communication skills and the capability to deal firmly with external support contractors to ensure levels of service are attained at all times.
• Excellent organisation and time management skills .
• Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of the firm’s systems to deliver.
• Knowledge of Proclaim case management and experience of working with software provider Eclipse would be a distinct advantage
• Prior exposure of BigHand digital dictation and Dragon speech recognition is beneficial.
• Experience of IP telephone systems e.g. Ringcentral IP Office is desirable
• Experience of working in the legal industry is advantageous

Salary, Hours & Benefits

• Salary is £25,000 to £30,000, dependent on experience
• Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.
• 23 days holiday a year, rising to 26 days, plus public/bank holidays.
• Extra day’s holiday for your birthday after 2 years’ service
• 3 holiday buy backs per year after 1 year of service
• Private medical insurance after 2 years’ service.
• Enhanced Maternity leave payment if you have over 1 year’s tenure, further enhanced at over 4 years’ service.
• Death in service
• Netball/Football team, 10km Manchester team and more
• Active social committee with generous departmental and firm-wide social budget.
• Active training culture and various groups and events such as Diversity and Inclusion.
• Other benefits including Employee Assistance Programme, free fruit & annual (optional

Recruitment Process

To apply, send a CV to [e-mail] or visit our careers page on www.expresssolicitors.co.uk/careers

Interviews will be conducted by MS Teams and will include scenario-based questioning.

Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.

By applying for this vacancy, you are giving us consent for to process your data in line with our Privacy Policy, full details of which can be found on our company website Privacy notice for website users | Express Solicitors

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Legal, and Other

• Industries

  Law Practice and Legal Services

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