Informatics Requirements Coordinator

NHS; Croydon; On-site; GBP 44,000 - 53,000; Full time

Job summary

A prominent NHS trust in Croydon seeks an Informatics Requirements Coordinator to enhance data use and support project delivery within the Informatics team. This role involves data analysis, project support, and liaising with stakeholders to improve mental health services. Candidates should have a degree in a relevant field, experience in data analysis and project coordination, and strong communication skills. The position offers a salary between £44,485 and £52,521 per year with a focus on professional development.

Qualifications

• Educated to degree level in a relevant subject.
• Evidence of ongoing professional development in informatics or data analysis.
• Postgraduate qualification in research or advanced statistics.

Responsibilities

• Support planning and delivery of the Informatics programme.
• Coordinate project meetings and maintain documentation.
• Undertake data analysis to support programme delivery.

Skills

Data analysis

Project coordination

Change management

Communication skills

Proficiency in MS Office

Education

Degree in health informatics, computer science, or social sciences

Postgraduate qualification in research or statistics

Tools

Excel

SQL

BI tools

Job description

Informatics Requirements Coordinator

The closing date is 24 December 2025

At South London and Maudsley NHS Foundation Trust, we believe in providing excellent care delivered with pride and compassion. Everything we do is to improve the lives of the people and communities we serve and to promote mental health and wellbeing for all.

Main duties of the job

The Informatics Requirements Officer will play a key role within the Informatics team at SLaM, supporting the delivery of the team's programme of work. The post-holder will provide project support and coordination, assisting in the analysis and presentation of data, and support delivery of products that enhance data use and understanding across the organisation.

Job responsibilities

• Support the planning, delivery, and monitoring of the Informatics programme of work.
• Coordinate project meetings, produce agendas, take minutes, and track actions.
• Assist in developing project documentation including plans, risk registers, and highlight reports.
• Monitor progress against project milestones, escalating risks or issues where appropriate.
• Support business partners with tracking of change requests, maintenance and improvements to published projects.
• Undertake quantitative data analysis and validation to support programme delivery.
• Produce accurate and timely performance reports, dashboards, and/or presentations for stakeholders.
• Assist in identifying trends, risks, and opportunities from data to inform decision‑making.
• Build and maintain effective relationships with colleagues across clinical, operational, and corporate services.
• Act as a key point of contact for informatics requirements and queries, providing timely and accurate responses.
• Communicate technical information clearly and appropriately for both technical and non‑technical audiences.
• Ensure that programme and project documentation meets Trust standards and analytical best practice.
• Adhere to information governance requirements and maintain confidentiality of data at all times.
• Support audit, assurance, data validation processes related to Informatics projects.
• Promote the values and culture of the Trust, ensuring all work supports improved outcomes for people who use mental health services.
• Participate in personal and professional development, keeping skills and knowledge up to date.
• Carry out any other duties within the scope and spirit of the role, as required by the line manager.
• Work with a degree of autonomy, guided by defined programme objectives and policies.
• Exhibit physical, mental & emotional effort, frequent use of IT systems, and exposure to emotionally challenging subject matter when working with mental health service data.
• Uphold and role‑model the Trusts values at all times, fostering a culture of respect, inclusivity, and continuous improvement.

About us

The Informatics team consists of about 18 staff, covering Requirements, Assurance, Delivery and Engineering. Working closely with team colleagues, e.g. Informatics Business Partners, Analytics Developers, Data Engineers and others, the post holder will use their technical skills to undertake data analyses, as well as ensuring that projects are delivered on time, within scope, and to a high standard.

The Informatics team is primarily based at Jeannette Wallace House, Eldridge Road, Croydon, CR0 1ER.

The Trust headquarters is located at Denmark Hill, less than 5 minutes from the train station (zone 2) and is within walking distance of the beautiful green spaces of Ruskin park and the vibrant high‑street that offers great shopping opportunities and a wide range of restaurants.

Person Specification

Qualifications

• Educated to degree level in a relevant subject (e.g., health informatics, computer science, social sciences) or equivalent experience.
• Evidence of ongoing professional development relevant to informatics, programme/project management or data analysis.
• Postgraduate / professional qualification in research / advanced statistics.
• Further training or qualification in data analysis or business intelligence.

Knowledge and Skills

• Experience of data analysis, reporting and producing reports / dashboards using Excel, SQL and/or BI tools.
• Experience of project coordination in complex organisations, engaging multidisciplinary stakeholders and managing competing priorities.
• Developing reporting solutions to meet the business needs of the organisation including clinical data quality, performance management and reporting issues.
• Understanding of change management processes and information governance within a BI / Informatics environment.
• Committed to continuous improvement in data quality, processes and reporting.
• Strong analytical skills; ability to interpret trends and generate insight.
• Ability and experience of preparing and presenting clear reports (written & spoken) and analyses to a range of stakeholders.
• Proficient use of MS Office software, including Outlook, Word, PowerPoint, Excel and OneDrive.
• Dynamic, commercial, customer‑driven, delivery‑focused attitude.
• Good technical knowledge of information systems and their application to clinical services.
• Ability to work under pressure and negotiate and influence skills.
• Ability to work on own initiative, prioritise work to meet deadlines, escalating issues to line manager when necessary.
• Excellent communication and interpersonal skills, including with people at different levels.
• A flexible and innovative approach to problem‑solving.
• Understanding of ITIL good practice, knowledge and awareness of clinical information systems within the NHS.
• Knowledge of mental health services or NHS data models, statistical concepts, research methods.
• Specialist knowledge and experience of statistical and/or analytical techniques specific to NHS Mental Health Trust information.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South London and Maudsley NHS Foundation Trust

£44,485 to £52,521 a year per annum inclusive of HCAS