Housing & Wellbeing Assistant – Part-Time (21h)

Great Places Housing Association; Sheffield; On-site; GBP 24,000 - 29,000; Part time

Benefits offered by this job

Pension scheme

Healthcare

Discounts

Annual leave 26–30 days

Rewards program

Season ticket loans

Wage access

Job summary

Great Places Housing Group in Sheffield is seeking a Housing and Wellbeing Assistant to join a dedicated team. You will be the first point of contact for the premises, supporting customers and ensuring safe, well-managed accommodation and services.

Part time 21 hours per week, the role covers assisting customers, handling enquiries by phone, email or in person, maintaining safety, managing cleaning and repairs, and following financial procedures.

Qualifications

• Qualified to minimum level 2 in English and Maths.
• Evidence of IT skills.
• Experience of providing a customer-facing, front line service in a busy environment.
• The ability to develop, and project, a positive image of Great Places through interpersonal, written and verbal communication skills.
• Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail.
• Effective liaison with colleagues and other stakeholders to give or find information to resolve problems.
• Use of the relevant range of Microsoft Office applications and IT systems.

Responsibilities

• Provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement.
• Encourage feedback from customers, recording and responding to any complaints and compliments.
• Ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures.
• Actively ensure the security of the building, conduct health and safety inspections, and report communal repairs through appropriate channels.
• Follow financial procedures and take responsibility for all monies held and received.
• Be responsible for communal cleaning and void cleaning, along with the wider team.

Skills

Customer service

IT skills

Communication skills

Attention to detail

Teamwork

Education

Level 2 English and Maths

Tools

Microsoft Office

IT systems

Job description

Great Places Housing Group in Sheffield is seeking a Housing and Wellbeing Assistant to join a dedicated team. You will be the first point of contact for the premises, supporting customers and ensuring safe, well-managed accommodation and services.

Part time 21 hours per week, the role covers assisting customers, handling enquiries by phone, email or in person, maintaining safety, managing cleaning and repairs, and following financial procedures.