Income & Tenancy Support Officer

Tai Tarian; Briton Ferry; On-site; GBP 35,000 - 43,000; Full time

Job summary

Tai Tarian, based in Wales, is seeking a self-motivated Housing Officer to join the support team. The role focuses on managing rent arrears, welfare benefits advice, and tenancy sustainment within a customer-first service.

Reporting to the Housing Team Leader, you will handle caseloads, organise work for the service and engage with tenants to maximise income while ensuring reliable housing support. This is a full-time, on-site role with a values-led culture.

Qualifications

• Experience managing rent arrears and welfare benefit cases.
• Ability to negotiate repayment arrangements and progress complex cases.
• Strong communication and organisational skills.
• Understanding welfare benefits and income recovery.

Responsibilities

• Manage caseloads and organise work for the service.
• Manage rent accounts, prevent and recover arrears.
• Support tenants to sustain tenancies and maximise rental income.
• Provide welfare benefits advice and help with claims and appeals.
• Engage with external stakeholders and build partnerships.

Skills

Customer service

Communication skills

Welfare benefits knowledge

Income recovery

Job description

Tai Tarian, based in Wales, is seeking a self-motivated Housing Officer to join the support team. The role focuses on managing rent arrears, welfare benefits advice, and tenancy sustainment within a customer-first service.

Reporting to the Housing Team Leader, you will handle caseloads, organise work for the service and engage with tenants to maximise income while ensuring reliable housing support. This is a full-time, on-site role with a values-led culture.