Senior Tenancy Sustainment Lead — Hybrid Housing Support

Wiltshire Council; Trowbridge; Hybrid; GBP 36,000 - 38,000; Full time

Job summary

Wiltshire Council in Wiltshire is seeking a Senior Tenancy Sustainment Officer to lead support for customers at risk of tenancy failure. You will work within the Property and Support Team, coordinating welfare benefits advice, personal finances, and rent arrears interventions to prevent homelessness.

The role requires supervisory experience, strong multi-agency collaboration, and excellent customer care skills.

Qualifications

• Knowledge of welfare benefits and debt support options.
• Ability to assess household budgets and prioritise payments.
• Experience coordinating with housing, welfare, and third-sector partners.

Responsibilities

• Support customers at risk of tenancy failure to sustain their tenancy.
• Assist Tenancy Sustainment officers with casework and monitoring.
• Provide high-quality customer care and maintain accurate records.

Skills

Welfare benefits knowledge

Personal finance

Rent arrears

Multi-agency collaboration

Supervisory experience

Customer care skills

Job description

Wiltshire Council in Wiltshire is seeking a Senior Tenancy Sustainment Officer to lead support for customers at risk of tenancy failure. You will work within the Property and Support Team, coordinating welfare benefits advice, personal finances, and rent arrears interventions to prevent homelessness.

The role requires supervisory experience, strong multi-agency collaboration, and excellent customer care skills.