Housing Officer - Income

Tai Tarian; Briton Ferry; On-site; GBP 35,000 - 43,000; Full time

Job summary

Tai Tarian, based in Wales, is seeking a self-motivated Housing Officer to join the support team. The role focuses on managing rent arrears, welfare benefits advice, and tenancy sustainment within a customer-first service.

Reporting to the Housing Team Leader, you will handle caseloads, organise work for the service and engage with tenants to maximise income while ensuring reliable housing support. This is a full-time, on-site role with a values-led culture.

Qualifications

• Experience managing rent arrears and welfare benefit cases.
• Ability to negotiate repayment arrangements and progress complex cases.
• Strong communication and organisational skills.
• Understanding welfare benefits and income recovery.

Responsibilities

• Manage caseloads and organise work for the service.
• Manage rent accounts, prevent and recover arrears.
• Support tenants to sustain tenancies and maximise rental income.
• Provide welfare benefits advice and help with claims and appeals.
• Engage with external stakeholders and build partnerships.

Skills

Customer service

Communication skills

Welfare benefits knowledge

Income recovery

Job description

Housing Officer - Income

A permanent, Full-Time position, available with a competitive pay and benefits package including a salary of £39,050 per year.

Tai Tarian is growing and we are looking for a self-motivated, resilient Housing Officer to join us. You'll be joining our support team at a pivotal moment as this is without doubt, a challenging time for the housing sector. The successful candidate will provide excellent customer services through championing a customer first approach to both internal and external customers, making every contact count.

Reporting to the Housing Team Leader, this role will manage caseloads by organising work effectively for the service.

You will manage a caseload of rent arrears and welfare benefit cases, supporting tenants to sustain their tenancies while maximising rental income and household income.

The role involves managing rent accounts, preventing and recovering arrears, negotiating repayment arrangements, and progressing complex cases in line with organisational and legal procedures, including court attendance where required.

You will also provide accurate welfare benefits advice and support, helping tenants to maximise benefit entitlement, access financial assistance, and complete benefit claims and appeals.

You will need excellent communication and organisational skills, along with a good understanding of welfare benefits, income recovery, and the challenges faced by vulnerable and financially disadvantaged households

This role will provide technical knowledge of Housing Management within defined guidelines, processes and procedures, internally to managers and employees as well as engaging with external stakeholders, including customers and service providers, building partnerships with other organisations and agencies.

Please see attached Housing Officer role profile for the full job description and person specification.

Every one of us who works for Tai Tarian is passionate and committed to making a difference to our customers, employees, and the surrounding community and we work in a values-led culture that is Be Bold, Be Fair and Be Kind which empowers us to continually grow and change. As we expand to meet demand there are opportunities for career growth in many technical and management directions.

Find out more about us in our Candidate Pack, get a feel for what it's like to work with us, find out what we're looking for, about our recruitment process and decide whether you can see yourself as a part of our amazing organisation. You will also find hints and tips to support you with your application.

As an equal opportunities' employer, we aspire to have a diverse and inclusive workplace and encourage suitably qualified applicants from all areas of the community.

Closing date: 19th November 2026