Income Officer

Castles and Coasts Housing Association; Workington; On-site; GBP 32,000 - 35,000; Full time

Job summary

A housing association in the North of England is seeking an Income Officer for a full-time role based in Carlisle, Newcastle, or Workington. This 18-month fixed-term contract involves maximizing income through effective rent collection and ensuring excellent communication with customers. The ideal candidate will demonstrate a can-do attitude, possess experience in arrears recovery, and work collaboratively within a team. Competitive salary of £32,640 to £34,680 per annum plus benefits.

Benefits

Benefits package

Qualifications

• Excellent communication skills essential for customer interaction.
• Methodical approach to managing income and arrears.
• Experience in arrears recovery roles is highly desirable.

Responsibilities

• Maximize income through effective rent collection.
• Keep customers informed of their rent payment responsibilities.
• Collaborate with teams to deliver high-quality service.

Skills

Excellent communication skills

Can-do attitude

Experience of frontline arrears recovery work

Job description

Overview

Location: Workington, Carlisle, Newcastle

Salary: £32,640 – £34,680 per annum

Contract Type: 18 Month Fixed Term Contract

Position Type: Full time

Expiry date: Sunday 5th October 2025

The Vacancy

Income Officer – Based in Carlisle, Newcastle or Workington – 36.25 hours per week – 18 Month Fixed term contract

Salary: £32,640 – £34,680 per annum + Benefits package

Responsibilities

• Work within the Income Team to maximise income through effective rent collection.
• Provide an excellent service to customers by keeping them informed of their rent payment responsibilities.
• Take appropriate measures, in line with the Arrears Policy, when required payments are not made.
• Collaborate with various teams across the association to deliver high-quality service.

Requirements / Qualifications

• Can-do attitude with a methodical approach.
• Excellent communication skills.
• Experience of frontline arrears recovery work.

About CCHA

Castles & Coasts Housing Association (CCHA) owns and manages more than 7,000 homes across the North of England. We focus on the needs of local communities and are committed to providing excellent services to our customers.

Application Process

If you would like to join the CCHA team, complete the application process and tell us how you can add value and dynamism to our team. If successful, you will be rewarded with a great place to work and a strong team.

You can find more information on this role by downloading the document available below. If you are looking to make a real difference to the service we provide to our residents, please click “Apply Now” to complete our online application.

Closing date for applications: Sunday 5th October 2025

Interviews to be held: In Carlisle on Tuesday 14th and Wednesday 15th October 2025