Income Officer

Career Choices Dewis Gyrfa Ltd; Denbigh; On-site; GBP 80,000 - 100,000; Full time

Job summary

A social housing support organization in Wales is seeking an experienced Income Officer for a full-time, temporary position. You will manage tenant accounts to prevent arrears, provide support on benefit entitlements, and collaborate with various partners. The role requires a driving licence and offers a hybrid work schedule with competitive pay. If interested, apply by sending your CV or calling now.

Benefits

Weekly pay

Competitive hourly rates

Mileage reimbursement

Qualifications

• Experience in a social housing context facilitating income recovery.
• Good knowledge of welfare benefits and housing.
• Driving licence with valid business insurance.

Responsibilities

• Monitor caseload of customer rent accounts to prevent arrears.
• Contact tenants to discuss payment plans and support.
• Liaise with external partners on benefit queries.
• Attend case reviews and contribute to action plans.

Skills

Experience in Income Recovery/Arrears

Knowledge of housing income management

Strong communication skills

Negotiation skills

Ability to manage a varied caseload

Job description

Contract Type:

Temporary

Hours:

Full time

Disability Confident:

No

Closing Date:

27/12/2025

About this job

We're seeking a pro‑active and experienced Income Officer in North Wales to support our social housing client on a temporary basis.

This is a full‑time role, working 37 hours per week on a hybrid basis.

You will have a minimum office requirement of 2× days per week, and will be required to carry out face‑to‑face tenant visits across your area, so will require a driving licence with valid business insurance.

Key responsibilities:

• Monitor your own caseload of customer rent accounts and identify tenants at risk of arrears
• Make early contact with tenants to prevent arrears from escalating and offer tenancy sustainment support, negotiating affordable payment plans where possible tailored to individual circumstances
• Provide guidance on benefit entitlements including UC, signposting to external support agencies where appropriate
• Liaise with external partners including local authorities and DWP to resolve benefit queries
• Work collaboratively with internal teams such as Housing and Tenancy Support
• Attend case reviews and contribute to action plans for sustaining tenancies

What you'll need to succeed:

• Experience in an Income Recovery/Arrears or Tenancy Sustainment role within social housing
• A good knowledge of housing, income management and welfare benefits
• Strong communication and negotiation skills
• Ability to manage a varied caseload and prioritise effectively
• Driving licence with valid business insurance and access to own vehicle

What you'll get in return:

• Weekly pay
• Competitive hourly rates
• Option to be paid PAYE or Umbrella
• Hybrid working with mileage reimbursement

What you need to do now:

If you're interested in this role, click 'apply now' to forward an up‑to‑date copy of your CV, or call us now.