Crisis and Triage Assessor (Crisis and Resilience Fund)

Citizens Advice; Alton; On-site; GBP 26,000 - 28,000; Full time

Job summary

Citizens Advice East Hampshire is looking for a compassionate Crisis and Triage Assessor to join the team on a fixed-term contract. You will play a key role in triaging enquiries for the Crisis and Resilience Fund, ensuring timely responses and access to emergency financial support where eligible.

The role is based in the County with the Project Manager guiding delivery across offices. Contract until 31 March 2027, 37 hours per week with an option to work Saturdays.

Responsibilities

• Triage enquiries and applications for the Crisis and Resilience Fund grant.
• Provide access to emergency financial support where eligible and signpost to Citizens Advice and other support services.

Job description

Crisis and Triage Assessor (Crisis and Resilience Fund)

Apply before 9am on 19 November 2026.

Job summary

Location Base Office - Various subject to space at one of our offices including Bordon, Alton or Petersfield

Workplace Office based

Contract Fixed term contract, until 31 March 2027

Hours per week 37 hours per week. Option to work Saturdays

Interviews will take place on 27 November 2026.

About the role

The Role:

Be part of a fantastic local charity making a huge impact on the well-being of our community. Citizens Advice East Hampshire are looking for a self motivated and compassionate Crisis and Triage Assessor to join our team in this new and rewarding role.

The Triage Assessor plays a key role in supporting residents across Hampshire who are experiencing a sudden financial shock. Acting as the first point of contact for the Crisis and Resilience Service, the role provides timely, consistent, and professional triage of enquiries and applications for the grant. This ensures that residents in crisis receive an appropriate and prompt response, including access to emergency financial support where eligible, as well as referral or signposting to wider Citizens Advice and other support services. You will work with teams across the County under the leadership of the Project Manager to deliver the CRF objectives and tasks, engaging with team meetings and other opportunities to deliver the project.

The closing date for applications is 9am Thursday 19th November 2026. Interviews are expected to be held on the 27th November in our Bordon office GU35 0BS.