Benefits, Housing and Debt Advisor

The YOU Trust; Portsmouth; Sur place; GBP 27 000 - 33 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Enhanced annual leave

Matched pension scheme

Training and apprenticeships

Employee assistance programme

Equipment and supplies

Résumé du poste

The You Trust in Portsmouth is seeking a Benefits, Housing & Debt Advisor (Front Line Advisor) to support residents with social welfare matters. The role requires a specialist knowledge in at least one area of debt, housing, welfare benefits or employment law, with strong listening and communication skills.

Working hours align with Advice Portsmouth open times; this permanent, full-time position offers a supportive environment with ongoing training and development opportunities within a caring

Qualifications

• Good all-round legal knowledge with debt, housing, welfare benefits or employment law focus.
• Ability to listen to clients and identify solutions they can implement themselves.
• Positive, flexible in approach and reflective in practice.

Responsabilités

• Provide advice across social welfare matters to Portsmouth residents.
• Be a specialist in at least one area (debt, welfare benefits, housing or employment law).
• Support clients and help them understand and address their problems.

Connaissances

Legal knowledge

Debt/housing/welfare benefits or -

Communication skills

Description du poste

Benefits, Housing & Debt Advisor (internally known as Front Line Advisor)

Location: Portsmouth, Hampshire

Salary: £29,714 per year

Permanent, Full Time

The first suitable applicant will be appointed.

YOUis a registered charity thathas beenproviding care, support and advice for over 30 years to vulnerable people, working across Hampshire, Portsmouth, Somerset, Dorset, Sussex and the Isle of Wight to give them the tools and resources they need to live independent, secure and valued lives.

About you:

• Have a good all round legal knowledge, together with specialist knowledge of debt, housing, welfare benefits or employment law.
• Listen to their clients and recognise their strengths and skills in being able to solve their own problems.
• Are positive, can do, flexible in approach and reflective in their practice.
• Are only interested in excellence where excellence is what matters to the client.
• Will have excellent communication skills

The role:

The Frontline Advisor provides advice and support to help the people of Portsmouth and those Portsmouth City Council residents who live in Leigh Park and Wecock Farm to solve their problems. Advice is provided across all social welfare matters and the advisor is a specialist in at least one area of debt, welfare benefits, housing or employment law.

Advice Portsmouth is open Mondays, Tuesdays and Wednesdays from 9am until 5pm, Thursdays from 1pm until 7.30pm and Fridays from 9am until 4:30pm.

About you:

You will have a good all-round legal knowledge, together with specialist knowledge of debt, housing, welfare benefits or employment law. You will listen to your clients and recognise their strengths and skills in being able to solve their own problems. You will be positive, can do, flexible in approach and reflective in your practice.

Our Benefits:

• Competitive rates of pay and paid travel time, including a higher mileage rate for car sharing.
• Enhanced annual leave entitlements, with the opportunity to buy and sell holiday.
• Matched pension scheme contributions, plus Death in Service Benefit and salary sacrifice options.
• Enhanced sick pay allowances and paid compassionate and emergency dependent leave.
• Excellent and professionally certified training, as well as access to fully-funded apprenticeship programmes.
• Real opportunities to develop in your profession.
• Free health and wellbeing advice via a 24/7, confidential Employee Assistance Programme.
• Everything you need to carry out your role free of charge, which may include a mobile phone, safety equipment and other necessary technology, a uniform where applicable, and of course a nice cup of tea or coffee throughout your day!
• Access to discounts across lots of your favourite stores and online shopping sites.

The You Trust is committed to safeguarding and promoting the welfare of our clients. Applicants must be willing to undergo appropriate Adult and Child protection screening, including employment references and DBS check.

Where a role involves engaging in regulated activity relevant to adults and/or children it is an offence to apply for the role if you have been barred from engaging in such regulated activity.

Please note sponsorship is not available for this role