Crisis & Triage Specialist (Fixed-Term)

Citizens Advice Ltd; Alton; On-site; GBP 26,000 - 28,000; Full time

Job summary

Citizens Advice East Hampshire is looking for a compassionate Crisis and Triage Assessor to join the team on a fixed-term contract. You will play a key role in triaging enquiries for the Crisis and Resilience Fund, ensuring timely responses and access to emergency financial support where eligible.

The role is based in the County with the Project Manager guiding delivery across offices. Contract until 31 March 2027, 37 hours per week with an option to work Saturdays.

Responsibilities

• Triage enquiries and applications for the Crisis and Resilience Fund grant.
• Provide access to emergency financial support where eligible and signpost to Citizens Advice and other support services.

Job description

Citizens Advice East Hampshire is looking for a compassionate Crisis and Triage Assessor to join the team on a fixed-term contract. You will play a key role in triaging enquiries for the Crisis and Resilience Fund, ensuring timely responses and access to emergency financial support where eligible.

The role is based in the County with the Project Manager guiding delivery across offices. Contract until 31 March 2027, 37 hours per week with an option to work Saturdays.