Income Manager - Temporary Accommodation

Birmingham City Council; Saltley; On-site; GBP 35,000 - 50,000; Full time

Job summary

A local government authority in the UK is seeking a Temporary Accommodation Income Manager to oversee the team's income collection and debt recovery processes. You will be responsible for managing service teams and ensuring the delivery of income-related services to optimize performance. Candidates should have experience in income collection, stakeholder engagement, and a strong understanding of debt recovery processes. This role requires strong leadership and communication skills, along with an emphasis on promoting financial inclusion.

Benefits

Training and development opportunities

Commitment to Diversity and Inclusion

Qualifications

• Strong understanding of income collection and debt recovery processes.
• Experience in managing service teams and performance.
• Ability to respond to stakeholder inquiries promptly.

Responsibilities

• Develop and monitor team workplans.
• Manage service teams for optimum performance.
• Prepare statistical reports on team performance.
• Promote financial and digital inclusion.
• Manage employee relations issues within the service.

Skills

Experience in income collection

Understanding of debt recovery processes

Stakeholder engagement

Performance management

Job description

As part of the Income & Debt Collection Project (a workstream within the Finance Improvement & Recovery Programme, which is sponsored by the S151 Officer) a review was undertaken in order to identify areas for improvement in income collection and debt recovery across Temporary Accommodation and to recommend a sustainable approach to income and debt collection that supports citizens in Temporary Accommodation and helps them to prevent debts building up, and therefore, limiting the overall debt to the council going forward. The outcome of this review was an agreement with Housing and Finance leadership to move the income collection and escalation process for Temporary Accommodation to be moved to sit under the Rent Service. Working directly with the Temporary Accommodation Operations Manager, the Temporary Accommodation Income Manager will be integral to the transfer of the existing staff into the rent service and central to embedding consistent income recovery practices for improved outcomes for both customers and the council. The Temporary Accommodation Income Manager will lead the team to ensure General Fund income collection is maximised in accordance with appropriate legislation, policy, procedures and service standards.,

• Developing and monitoring team workplans
• Managing service teams to deliver optimum performance in the delivery of income related services.
• Preparing and presenting statistical information and written reports on the performance for the service team for performance review and governance.
• Promoting financial and digital inclusion and benefit take up, to maximise income within the General Fund and wider Council.
• Contributing to the development of policies within the Temporary Accommodation Income Team and wider Division.
• Responding to service enquiries from stakeholders such as customers, MPs and Councillor's in accordance with published service standards.
• Managing and supervising employee relations issues within the service. This could include staff recruitment and selection, management of attendance, staff development, investigations, disciplinary matters and welfare counselling.
• Responding to audits in a timely manner and implementing recommendations to ensure strict adherence with policies and procedures.
• Reviewing , recommending or approving for authorisation in accordance with Financial Regulations "writeoffs" for General Fund debts.

This opportunity is ideal for managers with experience in income collection with a strong understanding of debt recovery processes, stakeholder engagement, and performance management is essential. Experience in Temporary Accommodation would be an advantage but not essential. Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquiries please contact the Resourcing Team. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.