Income Management Officer

Touchstone; United Kingdom; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Touchstone, part of Places for People, is hiring an Income Management Officer on a permanent basis. Based in the UK with hybrid working options after training, you'll oversee income management administration within the portfolio and ensure high-quality service to internal and external clients.

You'll collaborate with Property Managers and Administrators, maintain data accuracy in the system, and provide feedback to clients and departments.

Qualifications

• Experience in customer service, with strong communication skills.
• Basic IT literacy and ability to use multiple IT packages.
• Experience engaging with multiple stakeholders in a fast-paced environment.

Responsibilities

• Oversee income management administration within the portfolio.
• Collaborate with Property Managers and Administrators to maintain high performance.
• Ensure accuracy of information entered into the database for meaningful client feedback.

Skills

Customer Service

Telephone Manner

IT Skills

Stakeholder Engagement

Fast-Paced Environment

Job description

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities.

From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK.

And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.

Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

For over 30 years, Touchstone has helped People and places thrive through expert property management. As part of Places for People, we combine experience, ambition and a People-first approach to create better experiences for our Customers and the homes we manage.

More about the team

We are looking to hire an Income Management Officer on a permanent basis. Reporting to the Operations Manager, this is a great opportunity to join a growing area of the business.

The working hours for this role are Monday to Thursday 9am – 5.30pm and Friday 9am – 5pm. After an initial period of training (Approx 3 months), we can offer hybrid working (3 days at home).

More about the role

This role will be overseeing the income management administration within the portfolio, ensuring the highest level of service to both internal and external clients.

On a daily basis, you will work closely with Property Managers and Administrator to maintain a high level of performance, both at a personal and a team level. In addition, you will be responsible for maintaining the accuracy of information entered onto the database to enable more useful and meaningful feedback to clients, customers and related departments

For more information please download our job profile available on our website.

At Places for People, we prioritise our dedication to safer recruitment. Therefore, a Basic DBS check is mandatory for this position.

More about you

Debt management experience is preferred for this role however it is not essential as training will be provided. The ideal applicant will have a background in customer service, be comfortable using various IT packages and have a track record of working with various stakeholders.

Experience / Skills:

• Customer Service Experience,
• Excellent telephone manner,
• Good IT skills,
• Stakeholder engagement skills,
• Experience of working within a fast paced environment.

What you'll get

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond.

• Competitive salary, with a salary review yearly
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more.