Assistant Portfolio Manager

Touchstone; Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Pension with matched contributions up 

Bonus scheme

25 days holiday (plus bank holidays)

Healthcare cashback plan

Wellbeing support & EAP

Place Rewards discounts

Training & professional development

Life Assurance

Job summary

Touchstone is recruiting an Assistant Portfolio Manager to lead delivery of property management services for London-based clients. You will conduct site inspections, oversee repairs, and manage financial performance, including rent collection, to minimise void periods and maximise tenant satisfaction. The role is site-based 3–4 days per week across London.

A basic DBS check is mandatory and previous experience in property management is essential.

Qualifications

• Background in Property and Property Management.
• Experience of repairs and maintenance as well as contract / works management.

Responsibilities

• Manage delivery of all property management services within the London client portfolio.
• Carry out site inspections to ensure properties are well maintained.
• Oversee repairs and maintenance to resolve issues promptly.
• Manage operational and financial performance of residential portfolios, including expenditure and rent collection.
• Maintain regular dialogue with clients to meet expectations.

Skills

Property experience

Property management

Repairs / maintenance

Contractor/ works management

Excellent communication

Job description

For over 30 years, Touchstone has helped People and places thrive through expert property management. As part of Places for People, we combine experience, ambition and a People-first approach to create better experiences for our Customers and the homes we manage.

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities.

From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK.

And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We'relooking forColleagues who bring energy,curiosityand ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, ourCommunitiesand each other.

Experience matters, butit'sonly part of the story. If you share our values and want to build a career where your work has real impact,we'dlove to hear from you.

So, what are you waiting for? Join a Community that cares about you!

More about your role

We are looking to recruit an Assistant Portfolio Manager on a permanent basis. Reporting to the Portfolio and Lettings Manager, you will play a key role in managing the delivery of all property management services within the business area for London Clients.

You will be responsible for carrying out site inspections to ensure our properties are maintained at a high level, your role will require you to manage the repairs and maintenance issues reported to the team and ensure they are resolved in a timely manner.

You will assist with the management of operational and financial performance of a residential property portfolio(s) through managing expenditure & rent collection, managing works and repairs to help minimise void periods and ensuring maximum efficiency and tenant satisfaction. In addition, you will maintain regular dialogue with the client to ensure their expectations are being met.

This role is site based 3-4 days a week covering all of London.

At Places for People, we are committed to a safe working environment, so a basic DBS check is mandatory.

More about you

The ideal candidate will have a background within Property and Property Management.

Experience of repairs and maintenance in addition to contract / works management is also desired.

• Property Experience,
• A track record of Property Management,
• Repairs / Maintenance Experience,
• Contractor/ Works Management,
• Excellent communication skills,

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Pension with matched contributions up to 7%
• Bonus scheme for colleagues at 2%
• 25 days holiday (plus bank holidays) with the option to buy/ sell
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence