Money Management Officer

Futures Housing Group; East Midlands; On-site; GBP 20,000 - 27,000; Part time

Benefits offered by this job

Private healthcare options

Discount schemes

Health & well-being focus

Flexibility around business needs

Job summary

Futures Housing Group is recruiting two Money Management Officers to provide practical, personalised budgeting support in customers’ homes, in the community, over the phone and online. Each role is 24 hours per week, offering a flexible, customer-focused approach to help tenants maximise income and sustain their tenancy.

You’ll assess finances, help with benefits applications and discretionary payments, and work with Income Officers to prevent arrears.

Qualifications

• Background in housing, benefits advice or financial services is useful.
• An IMA qualification is preferable but not a dealbreaker; CIH Level 3 welcome.
• Full UK driving licence, access to a vehicle and work insurance; DBS check required.

Responsibilities

• Provide tailored budgeting advice and financial assessments.
• Help customers maximise income by supporting benefits, grants and discretionary payments.
• Create achievable financial development plans with customers.
• Assist customers to manage debts and arrange affordable repayment plans.
• Negotiate with creditors and partner agencies on the customer's behalf.
• Collaborate with Income Officers to prevent arrears and promote financial stability.

Skills

Budgeting guidance

Financial assessments

Benefits applications

Customer coaching

Relationship building

Education

IMA qualification

CIH Level 3 qualification

Job description

Great with money advice and even better with people?

We’re looking for two Money Management Officers, each working 24 hours per week, to provide practical, personalised support that helps our customers take control of their finances, maximise their income and sustain their tenancy.

Money worries can have a huge impact on someone’s life. You’ll work closely with customers to understand their individual circumstances, offering budgeting guidance, completing financial assessments and helping them access the benefits, grants and other support they may be entitled to.

Using a supportive coaching approach, you’ll help each customer develop a realistic plan and build the confidence and skills to manage their money more effectively.

This is a varied, customer-focused role where you’ll support people in their homes, in the community, over the phone and digitally, adapting your approach to suit their needs.

You’ll be a confident and compassionate communicator who can build trust with customers, including those who may be experiencing difficult or sensitive circumstances. You’ll take a calm, practical and non-judgemental approach, helping people explore their options and make informed decisions.

Your background in housing, benefits advice or financial services would be particularly useful. An IMA qualification is preferable but not a dealbreaker, and we’d also welcome a Level 3 CIH qualification.

You’ll need a full UK driving licence, access to a vehicle, appropriate insurance for work purposes and this role is subject to DBS checking.

A few key points of the role:

• Providing tailored budgeting advice and financial assessments
• Helping customers maximise their income by supporting applications for benefits, grants and discretionary payments
• Working with customers to create achievable financial development plans
• Supporting customers to manage priority and non-priority debts and agree affordable repayment arrangements
• Negotiating with creditors and other organisations on a customer’s behalf where needed
• Working closely with our Income Officers and partner agencies to help prevent arrears and promote financial stability

Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your weekly hours of work would be 37, Mon - Fri, paid monthly. You'll get 25 days holiday plus bank holidays and concessionary days holiday at Christmas. We also offer great flexibility around business needs.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.