Incident Response Centre Lead (4-on/4-off Shifts)

Mitie Group plc.; Coventry; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Flexible benefits

MiDeals discounts

Salary Finance

Cycle-to-work

Job summary

Mitie Group plc in Coventry (Ansty Park) is seeking an Incident Response Centre Supervisor to lead IRC Operators and manage incident responses across multiple Sainsbury's locations. The role requires ensuring high standards, training completeness, and effective escalation in line with Mitie and client policies.

Shifts are 4 on, 4 off with 12-hour days and occasional night shifts. A strong command of security processes, CCTV, and GDPR compliance is essential for delivering a safe working and

Qualifications

• SIA Licence holder - CCTV & Guarding (Training can be provided).
• Experience in a fast-paced security environment.

Responsibilities

• Lead IRC Operators to support colleagues across the client's network.
• Incident commander for out-of-hours emergencies and incidents at Sainsbury's locations.
• Lead ad-hoc projects designated by senior management or client on time and to a high standard.
• Ensure staff are fully trained in security functions and training records are up to date.

Skills

Team leadership

Incident response

CCTV monitoring

GDPR knowledge

Tools

Microsoft Office

Job description

Mitie Group plc in Coventry (Ansty Park) is seeking an Incident Response Centre Supervisor to lead IRC Operators and manage incident responses across multiple Sainsbury's locations. The role requires ensuring high standards, training completeness, and effective escalation in line with Mitie and client policies.

Shifts are 4 on, 4 off with 12-hour days and occasional night shifts. A strong command of security processes, CCTV, and GDPR compliance is essential for delivering a safe working and