SOC Operator: 4-on/4-off, Proactive CCTV & Incidents

Mitie Group plc.; Northampton; On-site; GBP 21,000 - 30,000; Full time

Job summary

Mitie Group plc in Northampton is expanding our B&Q Security Operations Centre and seeks vigilant SOC Operators to join on a permanent basis. You will monitor CCTV, manage incidents, and coordinate with on-site teams. The role includes day, night and weekend shifts on a 4 on, 4 off pattern (12-hour shifts: 7am–7pm, 8am–8pm or 7pm–7am).

Start date ASAP. Excellent communication, tech-savvy mindset and ability to stay calm under pressure are essential; SIA CCTV licence is a plus, with training

Qualifications

• Excellent communication and report-writing skills.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Ability to follow detailed processes and make quick decisions.
• Willingness to work 4-on, 4-off shift pattern.
• Active SIA CCTV Licence is a plus.

Responsibilities

• Proactive Monitoring: Operating CCTV to detect and deter criminal activity.
• Incident Management: Lead during live incidents with on-site teams.
• Evidence Gathering: Write accurate incident reports and compile evidence.
• Customer Service: Handle calls and emails professionally.
• Compliance: Adhere to data protection laws and standards.

Skills

Excellent Communicators

Tech-Savvy

Cool Under Pressure

Team Players

Flexibility

SIA CCTV Licence (plus)

Tools

Microsoft Office

Job description

Mitie Group plc in Northampton is expanding our B&Q Security Operations Centre and seeks vigilant SOC Operators to join on a permanent basis. You will monitor CCTV, manage incidents, and coordinate with on-site teams. The role includes day, night and weekend shifts on a 4 on, 4 off pattern (12-hour shifts: 7am–7pm, 8am–8pm or 7pm–7am).

Start date ASAP. Excellent communication, tech-savvy mindset and ability to stay calm under pressure are essential; SIA CCTV licence is a plus, with training