Inbound Sales Advisor

ICE Cleaning; Worcester Park Estate; Remote; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Health and wellbeing programme

Company pension

Free on-site parking

Company events

Full training and ongoing development

Real chances to progress within the公司

A supportive team to work with

Paid annual leave

Job summary

ICE Services Group Ltd is seeking an enthusiastic inbound sales specialist to convert calls, emails and chats into booked jobs, ensuring customers feel valued from the first contact. Based at our office in Dartford, you will cover a rota including evenings and weekends, building strong client relationships and collaborating with sales and marketing to grow the business.

Ideal candidates will have 3+ years in sales or customer service over the phone, be proficient with Microsoft Office, and

Qualifications

• At least 3 years' experience in sales or customer service over the phone.
• Experience in the specialist or commercial cleaning industry is a plus.
• Willingness to work shifts, including evenings and weekends.
• Good organisation and time management.
• The ability to work on your own and as part of a team.
• A proactive, results-focused attitude.

Responsibilities

• Answer inbound calls, emails and live chats from new and existing customers
• Explain our services clearly and answer questions
• Understand what each customer needs and offer the right solution
• Build strong, long-term relationships with clients
• Work with the sales and marketing teams on ways to grow the business
• Hit and beat your sales targets
• Keep accurate records of every customer contact and sale in our CRM
• Keep up to date with the industry and what our competitors are doing

Skills

Sales experience

Customer service

Phone-based work

Time management

Teamwork

Proactive / results-focused

Tools

Microsoft Office

Job description

Salary £25,000 to £35,000 a year, depending on experience

Commission Uncapped, based on hitting sales targets, plus monthly sales and performance incentives

Location Dartford, Kent DA2 6QD (office-based, in person)

Contract Permanent, full-time

Hours Shift rota, including some evenings and weekends

ICE Cleaning provides specialist cleaning and restoration for homes, businesses and industrial sites. Our teams handle some of the hardest jobs there are, including:

• Biohazard and trauma scene cleaning
• Mould remediation
• Fire and flood restoration
• Oil and chemical spill response

ICE Drainage, our sister company, looks after drainage, septic tank and tanker work.

We are an emergency response business. People call us when something has gone badly wrong, so the first voice they hear matters.

The role

You will handle every inbound sales enquiry that comes into the business. You will turn calls, emails and live chats into booked jobs, and make sure each customer feels looked after from the first minute.

Because we respond to emergencies, the sales team works a rota that covers evenings and weekends.

Customer reviews

Our happy customers have rated our service as
Excellent on Trustpilot .

• Cater to a wide variety of cleaning situations
• Cater to commercial and domestic clients
• Free survey provided prior to quotation
• Emergency response team
• Offer a bespoke service designed to suit all your needs
• All technicians hold professional health and safety qualifications, including BICSc, IOSH, Dewpoint Professional & Safe Contractor

We’re fully accredited

We place best practise, professional expertise and health and safety at the core of our business.We’re fully compliant with all legal obligations. You can view a list of our accreditations below, or visit our Health & Safety page for more information.

What you will do

• Answer inbound calls, emails and live chats from new and existing customers
• Explain our services clearly and answer questions
• Understand what each customer needs and offer the right solution
• Build strong, long-term relationships with clients
• Work with the sales and marketing teams on ways to grow the business
• Hit and beat your sales targets
• Keep accurate records of every customer contact and sale in our CRM
• Keep up to date with the industry and what our competitors are doing

What you will need

• At least 3 years' experience in sales or customer service over the phone
• Experience in the specialist or commercial cleaning industry is a plus
• Willingness to work shifts, including evenings and weekends
• Good organisation and time management
• The ability to work on your own and as part of a team
• Good working knowledge of Microsoft Office
• A proactive, results-focused attitude
• Knowledge of BigChange (JobWatch) CRM would be useful, but is not essential

What we offer

• £25,000 to £35,000 basic salary, depending on experience
• Uncapped commission
• Monthly sales and performance incentives
• Paid annual leave
• Company pension
• Health and wellbeing programme
• Employee assistance programme (EAP)
• Free on-site parking
• Company events
• Full training and ongoing development
• Real chances to progress within the company
• A supportive team to work with

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Let’s arrange for one of our technicians to visit your site. We look forward to helping you!

Our cleaning, decontamination & remediation services are available to industrial, commercial & domestic customers

We cater to a range of working environments and can work out of hours to minimise disruption to your workforce, customers, tenants or family.

HeadOffice
RegusHouse, VictoryWay, AdmiralsPark,
Dartford, Kent DA26QD

NorthEnglandOffice
FirstFloor, SwanBuildings, 20SwanStreet,
ManchesterM45JW

SouthWestOffice
HenleazeBusinessCentre, 13HarburyRoad,
Henleaze, BristolBS94PN

ScotlandOffice
ThirdFloor, 3HillStreet, NewTown,
EdinburghEH23JP

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