Inbound Sales & Service Advisor - On-Site, Uncapped Bonus

Red Dot Search; Larbert; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Full paid training

Staff discounts on broadband, mobile &

Job summary

Red Dot Search in Larbert, Falkirk, is hiring a Customer Service & Sales Advisor for an on-site role. You will handle inbound calls from customers nearing contract end, propose upgrades and products, and drive value-based conversations while maintaining service quality.

The role is permanent, full-time (40 hours/week) with a basic salary of £26,520 plus an uncapped bonus, and a start date of soon after onboarding. Weekend/evening rota applies.

Qualifications

• Some sales experience and ability to meet targets.
• Strong customer service focus and communication skills.
• Comfortable using multiple systems and technology.
• Patient, resilient and curious in interactions.

Responsibilities

• Handle inbound calls from customers re-contracting or exploring options.
• Ask questions to understand customer needs and preferences.
• Recommend upgrades and add-ons that fit, focus on value.
• Navigate several systems while prioritising customer experience.
• Work toward sales and customer service targets.

Skills

Sales experience

Customer service

Tech familiarity

Resilience

Curiosity

Tools

CRM systems

Job description

Red Dot Search in Larbert, Falkirk, is hiring a Customer Service & Sales Advisor for an on-site role. You will handle inbound calls from customers nearing contract end, propose upgrades and products, and drive value-based conversations while maintaining service quality.

The role is permanent, full-time (40 hours/week) with a basic salary of £26,520 plus an uncapped bonus, and a start date of soon after onboarding. Weekend/evening rota applies.