Sales & Customer Support Adviser - On-Site, Uncapped Bonus

Red Dot Search UK Limited; Larbert; On-site; GBP 26,000 - 39,000; Full time

Benefits offered by this job

Staff training

Staff discounts on broadband/mobile/TV

Job summary

Red Dot Search UK Limited in Larbert, Falkirk is hiring a Customer Service & Sales Advisor for an on-site, permanent 40-hour week role. You will handle inbound calls from customers at contract end, guiding upgrades and products that fit their needs, while aiming to hit sales and service targets.

The role starts on Monday 5 October, with a basic salary of £26,520 and an uncapped bonus structure (averages around £400/month, top performers up to £1,000/month).

Qualifications

• Sales experience or similar target-driven background.
• Strong customer service approach and communication skills.
• Comfortable using multiple systems and technology.

Responsibilities

• Handle inbound calls from customers re-contracting or considering leaving.
• Ask questions to understand customer needs and offer suitable options.
• Recommend upgrades and add-ons and turn price discussions into value conversations.
• Work across several systems while prioritising customer experience.
• Aim to meet sales and customer service targets.

Skills

Sales experience

Customer service

Technology comfortable

Job description

Red Dot Search UK Limited in Larbert, Falkirk is hiring a Customer Service & Sales Advisor for an on-site, permanent 40-hour week role. You will handle inbound calls from customers at contract end, guiding upgrades and products that fit their needs, while aiming to hit sales and service targets.

The role starts on Monday 5 October, with a basic salary of £26,520 and an uncapped bonus structure (averages around £400/month, top performers up to £1,000/month).