On‑Site Inbound Spa Sales Advisor — Weekdays + Sat Rotation

Red Dot Search

Coventry

On-site

GBP 24,000 - 29,000

Full time

11 days ago

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Benefits offered by this job

Birthday leave

50% off spa experiences

Free on-site parking

Free gym membership

Workplace pension

Dress-down environment

Job summary

Red Dot Search in Coventry is looking for a Customer Service and Sales Advisor to handle inbound calls and live chat about spa experiences. You will listen to customer needs, guide them to the right booking, and convert enquiries into confirmed reservations.

The role is five days on-site, Monday–Friday 9:00–17:30 with one Saturday in three, and offers a base salary of £26,436.68 plus commission (£29.5k OTE). Free parking and spa-friendly benefits apply.

Qualifications

Solid experience in a phone-based customer service or sales advisor role – contact centre, call centre, reservations, bookings, retentions or membership sales.
Warm and calm on the phone, and good at building trust quickly.
Commercially minded – you enjoy hitting a target, rather than dread it.
Available Monday to Friday 9:00–5:30, plus one Saturday in three

Responsibilities

Handling inbound calls and live chat enquiries about spa days, spa breaks and treatments.
Listening for what the customer really wants – relaxation, a celebration, a gift
Giving confident, impartial advice across a large range of venues and packages
Converting enquiries into confirmed bookings
Managing amendments and cancellations properly and calmly
Keeping every booking accurate in the CRM