Inbound Sales & Service Advisor

NAC Domestic Appliances Ltd; Wakefield; On-site; GBP 20,000 - 25,000; Full time

Job summary

NAC Domestic Appliances Ltd in Wakefield is looking for an engaging team member to handle inbound and outbound calls regarding appliance repairs. The role requires building relationships with customers and liaising with engineers for efficient service delivery.

Successful candidates will demonstrate excellent communication skills, reliability, and a willingness to learn while offering a supportive environment for team growth. Working hours are Monday to Friday, with progression opportunities available.

Qualifications

• Excellent communication skills to engage with customers over the phone.
• Ability to handle complaints efficiently.
• Willingness to learn and adapt to new methods.

Responsibilities

• Answer inbound calls to sell services and book repairs.
• Liaise with engineers for efficient complaint resolution.
• Make outbound calls for job updates and payment follow-ups.

Skills

Ability to build rapport swiftly

Ability to manage time effectively

Find practical ways to overcome problems

Self-control

Reliability

Job description

NAC Domestic Appliances Ltd in Wakefield is looking for an engaging team member to handle inbound and outbound calls regarding appliance repairs. The role requires building relationships with customers and liaising with engineers for efficient service delivery.

Successful candidates will demonstrate excellent communication skills, reliability, and a willingness to learn while offering a supportive environment for team growth. Working hours are Monday to Friday, with progression opportunities available.