Multi-Brand Domestic Appliance Engineer

NAC Domestic Appliances Ltd; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Fully expensed van

28–30 days holiday

Nuffield Health Gym Membership

Annual tool-box talks and Christmas party

Mentoring bonuses

Regular incentives and rewards

Job summary

NAC Domestic Appliances Ltd is seeking talented domestic appliance engineers across the UK. This full-time role entails diagnosing and fixing faults in a variety of appliances, ensuring top-quality service to clients.

Applicants should possess a minimum of two years of relevant experience and a valid UK driving license. With opportunities for City & Guilds accreditation and comprehensive benefits, this position is perfect for engineers who relish a dynamic work environment.

Qualifications

• At least 2 years experience in repairing domestic appliances.
• Ability to manage an allocated workload effectively.
• Must have a valid UK Driving Licence with fewer than 6 penalty points.

Responsibilities

• Diagnosing and rectifying faults to domestic appliances.
• Achieving a maximum of 9 customer visits per day.
• Accurate visit and fault reporting via ServiceMate.

Skills

Experience in repairing domestic appliances

Excellent communication skills

Ability to manage workload

Job description

NAC are constantly looking for talented fully experienced domestic appliance engineers across the UK to join the NAC family. This is an exciting opportunity to become City & Guilds Accredited at what you do and to be a part of the rapidly expanding NAC brand which is leading the way in the out-of-warranty repair market.

You should be a competent white goods engineer who is experienced in fault finding with a range of appliances including:

• Washing Machines (Freestanding & Integrated).
• Tumble Dryers (Freestanding & Integrated).
• Refrigeration Products (Frost Free & American Style, Freestanding & Integrated) – R600 System Trained desirable but not essential as training can be given.
• Electric Cookers, Ovens & Hobs (Freestanding & Integrated).
• Dishwashers (Freestanding & Integrated).
• Gas Safe / CCN1 / CKR1 Desirable but not essential.

We are looking for engineers who are self-reliant and responsible, able to manage their allocated work, stock of spare parts and service their area effectively. They will be able to demonstrate pride and effort in any task undertaken and will have excellent communication skills with bundles of enthusiasm.

Vacancy Summary

• Job type: Full-Time / Permanent.
• Salary & benefits package: Fully Negotiable depending on experience and what you are looking for.
• Full City & Guilds Assured Accreditation after joining.
• Full uniform, Apple iPhone, specialist tools and PPE provided.
• Fully expensed van with A/C and Apple Car Play.
• 28 days holiday rising to 30 days including bank holidays with length of service.
• Great team / social environment.
• Opportunities to mentor trainee engineers (fully compensated).
• Fantastic opportunity to develop your skills to a great level in the multi-brand environment – Whether you want a job for life or you have ideas of going self employed, NAC is a great place to develop.
• Annual tool-box talks and a fully expensed Christmas Party (including hotel stays).
• Regular incentives and rewards for good performance and customer reviews – These are usually £100 Amazon or Miller & Carter Vouchers!
• £500 Mentoring bonuses paid when a trainee that you mentored successfully completes their probationary period (6 Months).
• Nuffield Health Gym Membership.

Required Knowledge and Experience

Applicants must have at least 2 years experience in repairing domestic appliances such as washing machines, dishwashers, cookers, tumble dryers and fridge freezers.

You need to have the ability to manage an allocated workload and carry out repairs in accordance with instructions given.

You must also be presentable and have excellent communication skills.

All successful applicants will need a valid UK Driving Licence with less than 6 penalty points.

Job Description

• Visiting clients’ homes diagnosing and rectifying faults to all Domestic Appliances (Whitegoods).
• Achieving a Maximum of 9 Customer Visits per day, excluding recall repairs and administrative visits.
• Accurate visit and fault reporting using the ServiceMate job management system.
• Payment Collection.
• Daily routing of Service Calls.
• Checking spare part deliveries daily and accurately reporting defects and missing parts.

Behaviours

• Able to work under pressure with a drive to meet daily deadlines.
• Self-motivated, flexible, proactive and hard working with a positive attitude.
• Exceptionally high standards with meticulous attention to detail. Accuracy is a must.
• Excellent communicator with the ability to build effective confident working relationships.
• Excellent time management skills with the ability to multi-task, prioritise & respond quickly to the needs of the business
• Ability to make solid decisions quickly in a critical situation & solve problems.
• Ability to work accurately in a busy, demanding environment, whilst adhering to stringent deadlines.
• Be willing to try out new ways of working
• Display model behaviour that shows respect, helpfulness and cooperation