Trainee Domestic Appliance Engineer

NAC Domestic Appliances Ltd; Wakefield; On-site; GBP 25,775 - 30,000; Full time

Benefits offered by this job

Company van

Mobile phone and tablet/laptop

28 days annual leave

Gym membership

Job summary

NAC Domestic Appliances Ltd in Wakefield is seeking Trainee Domestic Appliance Engineers to conduct field repairs on diverse appliances. You will receive comprehensive training, including hands-on experience, to ensure high standards are maintained.

The role offers a starting salary of £25,775 with growth opportunities to £30,000 within a year and over £35,000 in two years. Benefits include a company van and gym membership, among others.

Qualifications

• Strong problem-solving skills are essential.
• Responsible attitude towards health and safety is necessary.
• Excellent communication skills for customer interaction are required.
• Ability to work quickly under pressure is important.
• Comfortable using a laptop or tablet for work.

Responsibilities

• Carry out repairs on various domestic appliances at customer locations.
• Diagnose faults and perform repairs in line with company standards.
• Manage customer appointments and field diagnostics.

Skills

Problem-solving skills

Communication skills

Ability to work independently

Health and safety attitude

Comfortable with technology

Job description

Overview

NAC is looking for enthusiastic, keen-to-learn individuals over 21 years of age who possess a full driving licence to join as Trainee Domestic Appliance Engineers. As a trainee domestic appliance engineer you will be trained to diagnose and repair faults to a wide range of multi‑brand domestic appliances as a City & Guilds accredited engineer.

• Washing Machines
• Dishwashers
• Tumble Dryers

What will you be doing on a daily basis?

• Carry out field‑based repairs to domestic appliances installed at customer premises, in line with NAC’s high standards.
• Diagnose faults through testing of components and perform repairs on washing machines, dryers, dishwashers, cookers and refrigeration units.
• Travel between 5–10 customers per day within the postcode areas assigned.
• Maintain diary management, support triage of customer complaints, manage appointments and accurately record field diagnostics and inventory.
• Demonstrate professional and courteous interpersonal skills with customers at all times.

Training Schedule

Week 1 – Initial Induction: Full induction with a senior engineer at our Wakefield training centre.

Week 2 & 3 – City & Guilds Accredited Foundation Training: Basic training on appliance types, components, fault‑finding and testing.

Weeks 4–7 – Field Based Training: Hands‑on experience under supervision, use of job management system, and refined interpersonal skills through daily customer interactions.

Week 8 – Final Assessments and Sign‑Off: Formal completion at Wakefield HQ, followed by issuance of company van and equipment.

Week 9 – Independent Deployment: Begin work as a Trainee Domestic Appliance Engineer in your own area with a reduced allocation of 5 jobs per day, supported remotely by a mentor engineer.

Post‑training the role includes periodic review sessions, further training courses and package re‑assessment.

What experience & skills do you need to succeed in this role?

• Strong problem‑solving skills.
• Responsible attitude to health and safety.
• Excellent communication skills for interacting with customers.
• Capability to work quickly and under pressure.
• Ability to work independently, without supervision.
• Proficiency in completing records and reports.
• Comfortable using a laptop or tablet for diagnostic and report work.
• Willingness to upskill and demonstrate competence in related areas.

Who are we and what is it like to work with us?

NAC is a fast‑growing, highly regarded business within the white goods environment, providing thousands of repairs nationwide every month. Employees work alongside both office‑based staff and field service engineers in a fast‑paced, rewarding environment.

Benefits & Development

• Start salary of £25,775 with the aim of reaching £28,000–£30,000 within one year and £35,000+ within two years.
• Fully expensed, branded company van with private use allowed.
• Mobile phone and tablet or laptop.
• Fully branded uniform.
• Full tooling and specialist equipment.
• 28 days annual leave including bank holidays, rising to 30 days with service.
• Full support and regular incentives and rewards for good performance and customer reviews (e.g. £100 Amazon or Miller & Carter vouchers).
• Nuffield Health gym membership.

Application Requirements

• Full driving licence with no more than 6 points.
• Over 21 years of age.