Automotive Service Advisor — Customer Care & Workshop Liaison

Cars2 Ltd; Wakefield; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Life Assurance

Pension scheme

33 days holiday

Discount scheme

Job summary

Cars2 Ltd is seeking an experienced Automotive Service Advisor for our busy Wakefield dealership. You will be the first point of contact for customers, coordinate with the workshop and other departments, and explain vehicle works and invoices clearly.

Ideal candidates will have motor trade experience, excellent customer care, and strong communication skills both face-to-face and over the phone. A pension and life assurance are among the benefits offered.

Qualifications

• Experience in the motor trade is desirable and a passion for the industry to build a successful career.
• GCSE Maths and English at minimum; Science and ICT desirable.
• Excellent customer care and professional communication with customers.

Responsibilities

• Greeting and liaising with customers.
• Answering the telephone.
• Informing customers of workshop progress and keeping them updated.

Skills

Customer care

Face-to-face communication

Interpersonal skills

People skills

Computer skills

Initiative

GCSE Maths & English

VAG/ Renault/ Nissan/ Hyundai group

Education

GCSE Maths & English

Job description

Cars2 Ltd is seeking an experienced Automotive Service Advisor for our busy Wakefield dealership. You will be the first point of contact for customers, coordinate with the workshop and other departments, and explain vehicle works and invoices clearly.

Ideal candidates will have motor trade experience, excellent customer care, and strong communication skills both face-to-face and over the phone. A pension and life assurance are among the benefits offered.