Sales / Customer Services Advisor

NAC Domestic Appliances Ltd; Wakefield; On-site; GBP 20,000 - 25,000; Full time

Job summary

NAC Domestic Appliances Ltd in Wakefield is looking for an engaging team member to handle inbound and outbound calls regarding appliance repairs. The role requires building relationships with customers and liaising with engineers for efficient service delivery.

Successful candidates will demonstrate excellent communication skills, reliability, and a willingness to learn while offering a supportive environment for team growth. Working hours are Monday to Friday, with progression opportunities available.

Qualifications

• Excellent communication skills to engage with customers over the phone.
• Ability to handle complaints efficiently.
• Willingness to learn and adapt to new methods.

Responsibilities

• Answer inbound calls to sell services and book repairs.
• Liaise with engineers for efficient complaint resolution.
• Make outbound calls for job updates and payment follow-ups.

Skills

Ability to build rapport swiftly

Ability to manage time effectively

Find practical ways to overcome problems

Self-control

Reliability

Job description

NAC are a Nationwide, domestic appliance repair service working with over 200 engineers nationwide and booking thousands of repairs to consumer whitegoods (washing machines, fridges, cookers etc) every month.

Based at our newly refurbished Wakefield Contact Centre (Calder Park, WF4 3BA), your main responsibilities will include:

Answer inbound calls from potential customers to sell our service and book repairs to targets set by the employer.

Answer inbound calls from existing customers wanting updates to on‑going repairs.

Liaising with our Engineer Network (Employed and Self Employed) to ensure that any complaints are dealt with quickly and efficiently.

Making outbound calls to existing customers to move repairs on to completion.

Taking payments from both new and existing customers for repair and spare part charges.

Follow up on jobs that are booked and placed on hold or any other status that blocks the job going to an Invoiced Status.

Follow up on jobs that are pending payments, either for callout, labour or parts.

We’re looking for someone that has:

Ability to build rapport swiftly.

Ability to manage time effectively.

Find practical ways to overcome problems.

Take pride in delivering high quality, accurate work.

Be willing to try out new ways of working.

Display model behaviour that shows respect, helpfulness and cooperation.

Value and support team members.

This role would absolutely suit someone who can relate to the following:

Self‑control.

Reliable.

We are looking for new members of the team that are confident on the phone, are willing to learn our industry and enjoy being part of a small team in a modern, relaxed but busy environment. We’re looking for long term colleagues so there also is scope for progression. Our working hours are: Monday – Thursday, 08:30-17:00 and Friday 08:30-16:00.