Customer Repair Service Advisor

Nisbets; Bristol; Hybrid; GBP 23,749 - 29,026; Full time

Benefits offered by this job

Annual performance-related bonus up to 3%

25 days holiday plus additional days for attendance

Heavily subsidised canteen

Discounts and cashback on retailers via The Kitchen

Up to 60% off own brand products

24/7 Employee Assistance Programme

Ongoing training and industry recognised qualifications

Job summary

Nisbets in Bristol is looking for a Service Advisor to provide excellent support to customers facing inquiries about machinery. This role involves handling customer contact through calls and emails and offering basic technical advice as well as processing repair requests.

You will join a collaborative and supportive team, and after training, benefit from a hybrid working model. The position offers an annual salary of £26,388 plus performance-related bonuses and various employee perks.

Qualifications

• Experience working in a customer service environment.
• Must have strong written and spoken English.
• Attention to detail is crucial.
• Ability to multitask and remain calm under pressure.

Responsibilities

• Act as the first point of contact for customers.
• Process calls, emails, and QMS to a satisfactory conclusion.
• Raise repair requests and offer troubleshooting advice.
• Perform additional service activities as requested.

Skills

Customer service experience

Microsoft Office skills

Excellent written and spoken English

Attention to detail

Calm under pressure

Multitasking

Job description

We have a fantastic opportunity for a Service Advisor to join the team At Nisbets!

As a Service Advisor you will be the key point to provide a great service to customers contacting the Service Department. You will be the first point of contact for customers with questions about machinery, ensuring they get friendly and helpful assistance. Once trained you will be able to offer basic technical advice, handle repairs, and advise whether the products are in or out of warranty. You will get to work with a very collaborative and supportive team, who really do live and breathe the true meaning of teamwork, where everyone pulls together to get things done.

We recognise that people are our biggest asset, and we aim to offer a supportive work environment in which all people can thrive. We therefore fully support a hybrid working model after a period of training.

This role will be based at our Avonmouth office Working Monday – Friday 8:00-4:45 or 8:15-17:00 depending on shift, there will be flexibility to work from home as part of a hybrid working pattern following a period of training.

Annual Salary £26,388

Key Accountabilities

• Acts as the first point of contact for customers, takes responsibility for processing each call, email or QMS through to a satisfactory conclusion.
• Raising repair requests, in or out of warranty.
• Offering troubleshooting advice to reduce the need for collecting units for repair or sending engineers to site.
• Undertakes any additional Service activities as requested by the Service Team Leader

Capabilities, Skills and Experience Required

• Experience working in a customer service environment.
• Experience using Microsoft Office and company systems.
• An excellent standard of written and spoken English.
• Attention to detail must be on point, and this role will need someone who is calm under pressure, and who can multitask whilst also thinking out of the box to achieve the best resolution for the customer

Core Skills

• Teamwork
• Communication
• Coaching style
• Drive for results
• Competitive base salary with an annual performance related bonus which can be up to 3%
• 25 days holiday (prorated for part-time roles)
• Additional Day off for your Birthday!
• The option to earn 4 additional days holiday or a cash bonus, based on your attendance.
• Heavily subsidised canteen on site serving a range of hot food and drinks
• Access to discounts and cashback across hundreds of retailers via our platform called The Kitchen
• Huge discounts on our full range of products, with up to 60% off our own brand labels
• Access to a confidential Employee Assistance Programme with Health Assured offering 24/7 advice and guidance
• On going training and support through our learning management system which houses a broad range of courses and content, with the chance to also take industry recognised qualifications