Inbound Sales & Customer Solutions Advisor

Impression Recruitment; Knaresborough; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Friendly working environment

Opportunity to develop product知识

Job summary

Impression Recruitment is seeking a Customer Service Advisor in Knaresborough to handle inbound enquiries via phone, email and online channels, guiding customers from initial enquiry to order.

You will build relationships, provide accurate information, and identify opportunities to convert enquiries into orders, while maintaining professional service and a commercially aware approach.

Qualifications

• Previous experience in customer service or sales.
• Excellent written and verbal communication.
• Friendly, confident telephone manner.
• Ability to listen, ask questions and understand requirements.
• Commercial awareness to recognise opportunities.
• Ability to work collaboratively in a team.

Responsibilities

• Responding to enquiries across phone, email and online channels.
• Understanding customer requirements and providing guidance.
• Advising on products and options based on needs.
• Explaining information clearly, ensuring customer understanding.
• Preparing accurate quotations and discussing details.
• Following up enquiries to convert into orders.
• Recording customer interactions and keeping data up to date.

Skills

Excellent communication

Active listening

Relationship building

Commercial awareness

Customer service experience

Telephone manner

Organisational skills

Job description

Impression Recruitment is seeking a Customer Service Advisor in Knaresborough to handle inbound enquiries via phone, email and online channels, guiding customers from initial enquiry to order.

You will build relationships, provide accurate information, and identify opportunities to convert enquiries into orders, while maintaining professional service and a commercially aware approach.