Customer Service Support

Lucy Walker Recruitment; Leeds; On-site; GBP 18,000 - 24,000; Full time

Job summary

Lucy Walker Recruitment are supporting a South Leeds retailer in finding an experienced customer service advisor for an ongoing, temporary, office-based assignment. You will gather and cleanse data on the database and manage a high volume of customer interactions with accuracy.

Duties include outbound calls to verify information, updating the CRM with all details, identifying errors, and handling customer queries.

Qualifications

• Minimum of 12 months customer service experience.
• Strong and clear communication skills, both verbal and written.
• Proven phone based, customer care skills.
• Excellent attention to detail.
• Proficient in all MS Office packages.

Responsibilities

• Making outbound calls to customers to gather, verify information.
• Update CRM with all customer details, ensuring missing fields are populated.
• Identify any errors and update outdated information.
• Manage and action customer queries.

Skills

Customer service

Phone-based communication

CRM systems

Data cleansing

MS Office

Tools

CRM software

MS Office

Job description

We are working with a retailer in South Leeds who are looking for an experienced customer service advisor to support the team on an ongoing, temporary basis. The team need a candidate to join them to gather and cleanse all data on their database. Managing a high volume of customers, the successful candidate will have excellent phone based, customer service experience and be able to manage a high volume of call and issues. The successful candidate will be required until early next year and this will be a fully office based role, key duties will include;

• Making outbound calls to customers to gather, verify information
• Update CRM with all customer details, ensuring missing fields are populated
• Identify any errors and update outdated information
• Manage and action customer queries

This is a great, long term opportunity for an experienced customer service temp who can hit the ground running, the successful candidate will have;

• Minimum of 12 months customer service experience
• Strong and clear communication skills, both verbal and written
• Proven phone based, customer care skills
• Excellent attention to detail
• Strong rates of accuracy
• Proficient in all MS Office packages