Inbound Renewals Advisor - Trusted Team, Great Benefits

RAC; Manchester; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Monthly bonus up to 30%

Free RAC Ultimate Breakdown Cover

Car salary sacrifice scheme

23 days’ holiday + bank holidays

Pension with employer contributions

Wellbeing support

Job summary

RAC is seeking a Renewals & Retention Advisor in the UK to talk with existing members about renewals and cover options. You’ll guide customers through their choices, emphasizing value and building trust in a consultative, conversation-led setting.

This role focuses on inbound calls, not cold selling, with structured training and a clear path to targets and rewards. You'll work in a fast-paced, supportive team environment that values contribution and growth.

Qualifications

• : Experience in customer service, sales, or a contact centre role.
• : Confidence speaking to a wide range of people.
• : Strong listening skills and a natural ability to build rapport.
• : A resilient, positive approach in a target-driven environment.
• : Basic IT skills and ability to use multiple systems.

Responsibilities

• Take inbound calls from members looking to renew or review their cover.
• Understand individual needs and provide tailored solutions.
• Clearly explain RAC products and the value they offer.
• Retain memberships through honest, supportive conversations.
• Work towards achievable targets within a team environment.
• Keep accurate notes and manage your cases effectively.
• Handle a variety of queries, building confidence with every call.

Skills

Customer service

Active listening

Rapport building

Target-driven mindset

Communication skills

Tools

CRM systems

Job description

RAC is seeking a Renewals & Retention Advisor in the UK to talk with existing members about renewals and cover options. You’ll guide customers through their choices, emphasizing value and building trust in a consultative, conversation-led setting.

This role focuses on inbound calls, not cold selling, with structured training and a clear path to targets and rewards. You'll work in a fast-paced, supportive team environment that values contribution and growth.